Do What The User Does

True Customer Experience:
What 99.9% Up Time Doesn’t Say...

Website availability monitoring is no longer a simple technical or operational verification test. It is about impact on the bottom line of every business that has an online presence. It is about opportunity cost, the value of lost sales, the potential of lost leads, perception of customer service and user experience and brand management in social media.

Bridging the gap between business and technology teams SciVisum provides a common language, in depth analysis, expert monitoring, intuitive reporting, and comprehensive client support. Our portfolio of "dynamic user journey" based monitoring and analysis services enable business wide understanding of the impact of online performance on the bottomline.

When monitoring or testing website performance it is important that the software behaves like a user, not a program. Instead of merely checking availabilty of single pages it needs to take the same actions, in the same way, as real users, experiencing your unique combination of code and applications that occur throughout the interactive journey.

Next Open Client Tutorial

Date: 23rd May 2013 2-3pm GMT

SciVisum's free monthly online demos to help you get the most out of your SciVisum monitoring services. Each month Sarah will guide you through our latest release and updates, share tips on how to get the most out of them, and discuss and ideas you have for further development..

Places are free but limited so please contact This email address is being protected from spambots. You need JavaScript enabled to view it. , to reserve your place.

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Articles

Web Monitoring And DevOps

Using Web Analytics With Performance Monitoring Data 

A Fully Managed Service

Developing great relationships is as important to us as developing great software.

Guided by this principle Scivisum is a small, lean company, with one of the highest client support staff to client ratios in the industry. We pride ourselves on being able to provide the best support and service possible. through regular, dedicated communication, in depth understanding of both technical and business requirements and knowledge of markets, business culture and industry trends.

Our size means that we know all of our clients personally and can proactively provide them with exactly the help, training and support they need. Our world class, cutting edge R&D and Scripting teams have very close relationships with the Account Management and Client Liaison teams, enabling them to fully understand client needs and ensuring that their agile, flexible, development processes are all completely user-centric.

Read more about our Customer Support, Account Management and Development Teams

Dynamic User Journeys... ... are complete routes through your website that provide vital customer-serving facilities. This end to end User Journey monitor approach helps identify and resolve the real website performance issues that you would otherwise be unaware of. Our uniquely dynamic 'follow the links on the page like a customer' approach, means you find out if your customers are able to complete their online journey or if they are left frustrated, stranded and unable to complete transactions. Find out more about dynamic user journeys View an example of a user journey vs a dynamic user journey.