Client Testimonials

"We get much more valuable information from SciVsum's monitoring service than I initially expected and we're only just beginning to evaluate all of the features offered by the portal. In particular we find the real time summary charts on the portal invaluable for giving us a status overview of all our journeys at a glance. We use the summary information for setting our business level KPIs and measuring against SLAs.

The monitoring carried out by SciVisum is crucial to ensure that we continue to understand our customers' online experience. Looking to the future we will be extending our use of User Journey monitoring and working with SciVisum to develop new features so that we can maintain and improve all of our customer's journeys on Tesco.com"

CH, Head of IT Operations and Architecture, Tesco.com

“One of the key benefits of the the SciVisum service, is the ability to accurately monitor buy.at’s web applications from a user perspective.

Rather than rely simply on systems that monitor whether a router or web server is up and running, we are more concerned with any degredation in service that may affect our customers or partners. To this end, buy.at were an early adopter of the User Journey service from SciVisum.

This has allowed buy.at’s development team to finesse our applications and optimise database queries, to ensure high-speed access to our systems and services. Whilst this is not directly visible to clients and partners, it has been incredibly useful to our technology teams.

As a company that is entirely focussed on its web applications and services, we are about to initiate a project to stress test our application using the SciVisum platform. This will allow buy.at to simulate many concurrent users coming from many disparate locations, giving a more realistic view of system performance and scalability.

SciVisum has an efficient and friendly account management team, who proactively assist in fine tuning our user journeys, which has been a key aspect of the relationship.

RD, Head of Technology - buy.at – the UK’s Largest Independent Affiliate Marketing Network

"We are very happy to be a reference for SciVisum.They carried out an excellent job for us. We saved a considerable amount over a rather expensive hosting facility that had been offered to us and we now know that we have a good platform for future school admissions - whether secondary, junior or infant."

BT, eGovernment Manager - Hertfordshire County Council

"The SciVisum service allowed us to identify and understand potential capacity constraints for our technical team to remedy, both on existing products and new products prior to launch. At uSwitch we feel that one of the key ways to protect our future revenue and to maximise return on our marketing investment, is to understand the full scalability of our products. It is essential that our website is able to cope with our expected increases in traffic."

JM, New Product Director - uSwitch

"SciVisum’s testing has contributed to understanding the performance capacity of the website and assists us in planning customer demand. We are planning to run the tests again in six months time, this time including our US web farms. We believe this process will help us keep ahead of our ever-increasing online customers, providing them with a consistent and enjoyable e-shopping experience.”

eCommerce infrastructure manager, Boden

"Testing formed an integral part of the introduction of our eBilling service and we were particularly impressed with SciVisum's immediate comprehension of our requirements along with their ability to test our user journey routes and produce metrics that were relevant to both the commercial and technical teams."

"We were pleased having selected SciVisum to find their monitoring service to be a speedy, professionally delivered and cost effective solution. They also provided added value as a result of their previous testing experience with similar companies, helping us to implement major improvements very rapidly."

BL, eBilling Project Manager - Scottish & Southern Energy plc

“We were impressed by how quickly SciVisum grasped the technology and infrastructure of our website and put together the test scripts. Their User Journey approach tested typical routes that our end users would take to purchase online. This enabled us to replicate a rare user experience problem, and provided us with hard evidence which helped to pinpoint the cause of the problem, and to later confirm it had been fixed.”

“We were concerned prior to testing that with multiple teams involved with the delivery of our website technology, it might be difficult to resolve any issues which testing might throw up. But measuring site performance from the perspective of our customers delivered metrics which both internal and third party suppliers were able to interpret, enabling all teams to work together very quickly to track down and successfully resolve the problem.”

JP, Sales Director - National Savings & Investments plc

"SciVisum's in-depth User Journey approach highlighted a performance issue on one of our two resilient extranet systems. By reviewing the metrics produced by SV-Monitor we were able to identify immediately the location of the performance issue to a particular page on a particular server. This allowed us to focus our efforts and reduced the time to rectify the issue to a matter of hours."

MA, Head of IT - Citicus Limited