Case Studies

Customers for SciVisum's range of in-depth Web testing services cover a wide range of industry sectors such as Banking, Telecoms, Utilities, Local and Central Government, Top 10 London Law Firms, eTailers and FT100 companies.

Read through our case studies below to find out exactly how our web testing services have helped clients optimise the user experience delivered by their web applications.

Have a look through our sample client list to see who is using our web performance and load testing services.

SockShop enhances website customers’ experience with SciVisum >>

SockShop has been dressing feet and putting a spring in people’s step since 1983 by offering the finest quality socks and tights to its loyal customers.  With the aid of SciVisum’s dynamic user-journey monitoring, SockShop has improved customer experience and achieved a 30% increase in the speed of journeys through the site.

Acclaimed Sports Retailer Kitbag Uses SciVisum Data From Monitoring Of Complex ECommerce Site Throughout The Organisation >>

Kitbag is the trusted online and multi-channel retail partner for many of the leading brands within the sporting world including Manchester United, Manchester City, FC Barcelona, Real Madrid, Chelsea, Leicester Tigers, Formula 1, The Wimbledon Tennis Championships, The British Open, The Ryder Cup, The RFU, The ECB, UEFA, The FA and many more.   Kitbag also operate the highly acclaimed Kitbag.com eCommerce site.

 Thomas Cook And The Complexities Of Load Testing For Travel >>

Thomas Cook is one of the best known names in travel, with over a hundred years of trading history, more than 800 high street stores, a leading website and apps, ownership of some of the world's favourite travel brands and various services related to travel such as insurance and foreign exchange.

As more and more people travel more frequently to more places expectations among users are very high and meeting, or beating, those expectations is vital for the online teams.

Inghams Take A Trip With SciVisum Dynamic Journeys >>

With an extremely high percentage of business delivered online, Inghams uses SciVisum's unique user journey approach to monitoring to cultivate the very best performance.

Dixons Retail Group Uses SV Monitor To Enhance Online Customer Experience >>

Dixons Retail Group is using SciVisum’s new SV-Monitor services to build a clear view of how its customers interact with its websites and are gaining huge strides in ensuring every visitor journey is successful.

Tesco ensures new iPhone grocery app performs with SciVisum >>

Matthew Briggs, Service Manager at Tesco.com says, “Our customers are using our new iPhone app to check and amend their orders. In just a few weeks it has become a valuable addition to our business and the customer’s shopping experience.”

SciVisum’s ‘User Journeys’ deliver excellence to P&O’s web services >>

SciVisum has been working with P&O for over a year and continually checks the web site by running a series of scripts that follow the journey a customer would take when making a booking. SciVisum has also developed a new feature specifically for P&O that enables the P&O team to make annotations against errors with details on why it occurred and actions taken.

Reed.co.uk move website performance monitoring up a gear >>

Reed.co.uk have always adopted a proactive approach to online user experience, using a 3rd party monitoring supplier to evaluate the performance of the portal for over 4 years. When Reed.co.uk recently decided that even further in depth monitoring was now required they selected SciVisum’s SV-Monitor service.

 Tesco.com appoints SciVisum to optimise website performance >>

Tesco.com has always strived to innovate for customers. It was the first supermarket to put into operation store-based picking for Internet shopping. It was also one of the first online retailers to provide a web portal version with 100% functionality for blind users.

 Codemasters and SciVisum ensure smooth roll out for online role players >>

Prior to launching their first MMORPGs, Codemasters called in SciVisum to carry out load testing to establish whether brand new accounts handling, payment and registering facilities would meet demand comfortably.

The Chartered Institute of Marketing’s Exam Successes >>

The Chartered Institute of Marketing were keen to address the problem well in advance of their August exam results. They chose a testing approach using a combination of User Journey-based website monitoring and load testing to identify any problems.

uSwitch.com use SciVisum to ensure there'll be no switch off at uSwitch.com >>

It's not unusual for the website to have peaks in activity from time to time, particularly when a key supplier announces a price rise. However, when the company planned a major increase in Marketing activity, including TV advertising, research models forecast a significant increase in visitors to the website.

SciVisum energises Scottish & Southern Energy’s eBilling customer service >>

When SSE decided to re-launch their website to include eBilling, they contacted SciVisum to ensure that no unforeseen problems might spoil the user experience, particularly as regular users would be buying their gas and electricity online for the first time.  A web site testign supplier was needed to handle the complex User Journeys and make comparisons as the web software developed.

Legal Intranet Load testing ensures smooth launch of knowledge management portal for Top 10 Law firm >>

In the course of their day-to-day business, international law firms and accountants will build up an extensive bank of knowledge on legislation, financial and general business practices. And it can grow almost daily ... But like everything, before full-scale implementation of a new Intranet system it is prudent to test to see if it can cope with the unexpected...