Testimonials

Please browse our case studies for more detail on exactly how our web site testing services have helped customers optimise their user experience. Have a look through our sample client list to see some of the organisations using our services.

Dan Fulton Head of SEO

“We particularly like how SciVisum delivers realistic data.  It uses unique journeys each time, interacting with the website in the same way as our customers. The tests travel from page to page and function to function rather than assessing single pages or functions in isolation.  If an issue is detected the frequency of tests is automatically increased to provide as much data as possible.”

“SciVisum is now part of the daily routine for me and our external developers. The great thing about SciVisum is that it takes very little effort because it is always testing in the background giving us peace of mind.  If we receive an alert, we can all access the same information and rectify the issue almost immediately. This has generated a greater partnership approach to the website with a more productive and successful working relationship.”

“SciVisum’s reports are available when needed which means everyone in the company can base conversations both internally and externally on real data, not just anecdotes.”

Joe Doherty, Kitbag

“Our sales department have started to use the portal so they know when sites are down for maintenance or experiencing problems – if they are just be about to send out marketing campaigns these can be put on hold until the problems are rectified. Management requested the monthly reporting tool to help understand our up/down time. The data is also used to help justify capital expenditure – if we are able to prove that a particular problem can be resolved by purchasing new systems then SciVisum reporting goes a long way to help here”.

“The Dynamic User Journeys feature was a key factor in deciding to move to SciVisum. Because of the very nature of our web site it was important that we were able to dynamically and randomly track our web pages and user journeys. Previously we were monitoring via static journeys – we had lots of problems we didn't capture which resulted in hours or days of downtime in parts of our web sites.”

“We rely heavily on the SciVisum system and downtime means a loss in sales and damage to brand image for all our partners. The SciVisum support team consistently provide rapid reactive responses, as well as proactive support and have noticed issues before we have done ourselves.”

Head of IT Operations and Architecture, Tesco.com

"We get much more valuable information from SciVsum's monitoring service than I initially expected and we're only just beginning to evaluate all of the features offered by the portal. In particular we find the real time summary charts on the portal invaluable for giving us a status overview of all our user  journeys at a glance. We use the summary information for setting our business level KPIs and measuring against SLAs.

"The monitoring carried out by SciVisum is crucial to ensure that we continue to understand our customers' online experience. Looking to the future we will be extending our use of User Journey testing and monitoring;  and working with SciVisum to develop new features so that we can maintain and improve all of our customer's dynamic user journeys on Tesco.com"

“In just a few weeks the SciVisum Mobile App monitor has become a valuable addition to our business and the customer’s shopping experience.”

Chris Howell, Dixons

“Within a week of using SciVisum, we had identified that a new ‘share it’ button on the pages that was a part of new marketing activity was adding an extra 30 seconds to load the page. Once discovered marketing and development worked together to find a better way to implement the function and get the results the business needed, and we regained those 30 seconds for the user.”

“One of the most valuable elements for our teams in Finance and in Service Delivery is the ability to see lost sales. This means we can see the commercial cost of any outage. SciVisum is our measure that the shop is open 24 hours a day."

“The SciVisum user journey reports have quickly become part of the KPIs at Dixons Retail. And the services that SciVisum delivers have evolved with Dixons. SciVisum is very responsive, helpful and excellent value for money. They've evolved with us, supporting us with lost sales calculations and business hour reporting functionality,”

“SciVisum’s key strength is usability. It’s up on the screens so everyone can see the journeys – red is bad, green is good. It’s very clear and very effective,”

eCommerce infrastructure manager, Boden

"SciVisum’s testing has contributed to understanding the performance capacity of the web site and assists us in planning customer demand. We are planning to run the web load  tests again in six months time, this time including our US web farms. We believe this process will help us keep ahead of our ever-increasing online customers, providing them with a consistent and enjoyable e-shopping experience -and of course the 24/7 web site testing of dynamic users journeys is part of our daily KPI reading now.."

eCommerce manager, MyWardrobe

“It's good to feel our needs are understood, and get a personal response, a human approach, not feel like you are part of a huge machine.”

James Baird, Hoseasons

“SciVisum alerting continues to do a great job of alerting us to performance issues with one in particular last week which would ordinarily have gone unnoticed or at best resulted in a reactive response. We also value the proactive dialogue which really sets the service apart. Recently, Sarah notified us of an unusual error with the wrong style sheet being picked up and flagged as a warning and in response to our feedback adapted the script to treat as an error in future. The product and service are both excellent based on current experience so look forward to building on the relationship in the future.”

Andy Dean, Thomas Cook

“As the Load Test Manager was assigned and retained for all tests this ensured familiarity with, and experience in, our platforms and code. This combined with the out of hours accommodation for our testing periods made the SciVisum approach stand out.”

Computer Operations Manager, P&O Ferries

"The web is a significant income for our business and SciVisum gives us peace of mind. They remove the manual process and leave us free to focus on other activities. SciVisum upgrades the system regularly but there is little need to chase for anything - it’s an engine that works well and does an excellent job. SciVisum is exceptionally pro-active, quick to respond to queries and issues; and the alerting is spot on and quick. I'd recommend them to anyone.”

Sheetal Patel, Inghams

“We need to ensure the site is working at optimum levels and delivering a smooth and efficient service to our customers at all times. We also require a tool that delivers easy-to-understand reports on that performance for review by the web team and others in the company.”

IT Manager, Clarks

"SciVisum’s approach to Load Testing of generating as close to a real-life scenario through building a sensible set of user journeys and then using current information we had on usage on the site to generate load based on a real-life mix of those journeys was also much more precise approach compared to what we’d attempted ourselves in the past."

Head Of Technology, Reed

“In our comparative tests of leading providers of monitoring services that we did then (and have run since) the consensus across between various key users here involved in the product testing was that SciVisum provided much better quality of data, much closer to a real users experience due to the dynamic journeys -and much richer technical drill down information for trouble shooting. This was proven in the last weeks of the evaluation, when SciVisum identified sporadic errors that were impacting a percentage of users, which our existing supplier had failed to spot.  We're very much engineering and quality driven here -, we don't invest in products or services unless they will really help the business and provide ongoing quality.”

Head of Technology - buy.at - the UK’s Largest Independent Affiliate Marketing Network

"One of the key benefits of the the SciVisum web testing service, is the ability to accurately monitor buy.at’s web applications from a user perspective.

"Rather than rely simply on systems that monitor whether a router or web server is up and running, we are more concerned with any degredation in service that may affect our customers or partners. To this end, buy.at were an early adopter of the User Journey service from SciVisum.

"This has allowed buy.at’s development team to finesse our applications and optimise database queries, to ensure high-speed access to our systems and services. Whilst this is not directly visible to clients and partners, it has been incredibly useful to our technology teams.

"As a company that is entirely focussed on its web applications and services, we are about to initiate a project to stress test our application using the SciVisum platform. This will allow buy.at to simulate many concurrent users coming from many disparate locations, giving a more realistic view of system performance and scalability.

"SciVisum has an efficient and friendly account management team, who proactively assist in fine tuning our dynamic user journey testing, which has been a key aspect of the relationship.

eGovernment Manager - Hertfordshire County Council

"We are very happy to be a reference for SciVisum.They carried out an excellent job for us. We saved a considerable amount over a rather expensive hosting facility that had been offered to us and we now know that we have a good platform for future school admissions - whether secondary, junior or infant. Web site testing has definitely paid off."

New Product Director - uSwitch

"The SciVisum web site testing service allowed us to identify and understand potential capacity constraints for our technical team to remedy, both on existing products and new products prior to launch. At uSwitch we feel that one of the key ways to protect our future revenue and to maximise return on our marketing investment, is to understand the full scalability of our products. It is essential that our website is able to cope with our expected increases in traffic, and it's the flexibility and power of the dynamic User Journeys that SciVisum provide, for some complex routes through our site, that really hit the pay dirt."

eBilling Project Manager - Scottish & Southern Energy plc

"Testing formed an integral part of the introduction of our eBilling service and we were particularly impressed with SciVisum's immediate comprehension of our requirements along with their ability to test our user journey routes and produce metrics that were relevant to both the commercial and technical teams."

"We were pleased having selected SciVisum to find their monitoring service to be a speedy, professionally delivered and cost effective solution. They also provided added value as a result of their previous testing experience with similar companies, helping us to implement major improvements very rapidly."

Sales Director - National Savings & Investments plc

"We were impressed by how quickly SciVisum grasped the technology and infrastructure of our website and put together the test scripts. Their User Journey approach tested typical routes that our end users would take to purchase online. This enabled us to replicate a rare user experience problem, and provided us with hard evidence which helped to pinpoint the cause of the problem, and to later confirm it had been fixed."

"We were concerned prior to testing that with multiple teams involved with the delivery of our website technology, it might be difficult to resolve any issues which testing might throw up. But measuring site performance from the perspective of our customers delivered metrics which both internal and third party suppliers were able to interpret, enabling all teams to work together very quickly to track down and successfully resolve the problem."

Head of IT - Citicus Limited

"SciVisum's in-depth User Journey approach highlighted a performance issue on one of our two resilient extranet systems. By reviewing the metrics produced by SV-Monitor we were able to identify immediately the location of the performance issue to a particular page on a particular server. This allowed us to focus our efforts and reduced the time to rectify the issue to a matter of hours."