Author Archives: deri

e-Commerce maturity curve – how to really reduce Customer Struggle part 1

Posted on March 30, 2012 by deri

An article at eConsultancy caught my eye, Digital B2B marketers struggle to overcome internal cultural challenges,  and reminded me of the varying stages of evolution down the e-Commerce maturity curve that I see on projects. It’s just my anecdotal evidence, … Continue reading →

Posted in Application Performance Monitoring, Browser monitoring, Common Language, eCommerce, Inventory Monitoring, Lost Sales monitoring, Marketing, Online Mystery Shopper, Single point of truth, Uncategorized, Unrealistic Monitoring, User Journey Monitoring, User Journey Testing, Website Capacity Planning | Comments Off

Last Mile monitoring your website – what to avoid and why

Posted on March 9, 2012 by deri

Some phrases and concepts cause a lot of confusion and take up so much time, when planning website performance management projects. Website ‘Last Mile’ monitoring is one – there are several limitations in practise, and we are finding fewer clients  … Continue reading →

Posted in Application Performance Monitoring, Browser monitoring, Unrealistic Monitoring, User Journey Monitoring, Website Monitoring, Website Performance Monitoring | Comments Off

The Best Retail Website – how to build it and measure it

Posted on January 20, 2012 by deri

As retailers make up a good part of the projects we’re busy with the question of to “how to build the best retail website” sometimes comes up. Which is a great question, and one that everyone in eCommerce should be … Continue reading →

Posted in Do what the Customer Does, Lost Sales monitoring, Missing Product Monitoring | Comments Off

Google Page Speed doesn’t make your website faster for users!

Posted on January 20, 2012 by deri

Following on from my last blog on the The Fallacy Of One-Page Website Performance Optimisation   I just wanted to add a quick note in answer to the question: “My web tech team are using lots of cool page speed performance … Continue reading →

Posted in Application Performance Monitoring, Browser monitoring, Do what the Customer Does, Uncategorized, User Journey Monitoring, Website Monitoring, WPO | Comments Off

The Fallacy Of One-Page Website Performance Optimisation

Posted on January 16, 2012 by deri

I get to sit in on a lot of meetings with clients, who are looking to improve the ROI of their websites. The most interesting ones are with organisations that have evolved far enough along the eCommerce evolutionary path to … Continue reading →

Posted in Ajax Monitoring, Application Performance Monitoring, Do what the Customer Does, Online Mystery Shopper, User Journey Monitoring, Website Monitoring, Website Performance Monitoring, WPM, WPO | Comments Off

Load Testing MCR Retail websites – Realism and accuracy

Posted on December 15, 2011 by deri

The team here have been very busy the last quarter, as always, a lot of retailers want to load test their websites in advance of the seasonal shopping rush, and this year it seems that the benefit of this preperation … Continue reading →

Posted in Application Performance Monitoring, Cloud Website Testing, Website Capacity Planning, Website Load Testing, WPO | Comments Off

Give your customers some love, website monitoring TLC

Posted on November 28, 2011 by deri

A major milestone was reached for SciVisum today. A B2C website client, Inghams Travel, has been so impressed with our Dynamic User Journey monitor service over the last year and more, that they decided to put up our logo on … Continue reading →

Posted in Inventory Monitoring, Missing Product Monitoring, User Journey Monitoring, Website Monitoring | Comments Off

Monitoring Shared-eCommerce Platform MultiChannel User Experience

Posted on October 25, 2011 by deri

We have been involved in some interesting User Journey monitoring projects recently, for a couple of retailers trying to cover the full multi-channel user experience. To achieve full multi-channel understanding measurement of dynamic User Journeys on the public website have … Continue reading →

Posted in Uncategorized | Comments Off

QA is not software testing: Quality is your Users Experience

Posted on October 11, 2011 by deri

It was an interesting day out Thursday at the Iqnite London QA and Software Testing Conference 2011.  An opportunity to bump into some known names in the QA space like Shane Kelly (QMF fame), who’s at our client William Hill, … Continue reading →

Posted in Application Performance Monitoring, Cloud Website Testing, Uncategorized, User Journey Testing, Website Monitoring, Website Performance Monitoring, WPM | Comments Off

Website monitoring support – clients rave about SciVisum support team

Posted on September 23, 2011 by deri

It’s been a  busy month, with a number of new clients coming on board who have upgraded from other suppliers’ traditional, basic services to our more sophisticated approach to website monitoring:  ‘Do what the Customer Does – No really – … Continue reading →

Posted in Application Performance Monitoring, Cloud Website Testing, User Journey Monitoring, Website Performance Monitoring, WPM, WPO | Comments Off