Category Archives: Common Language

Devops Days Conference – The Web World

Posted on March 28, 2013 by deri

It was a treat on Friday to be at the DevopsDays London Conference and to get the chance to speak to, and share the platform with, some of the leading exponents of the new joined-up DevOps world. There was some … Continue reading →

Posted in Application Performance Monitoring, Business Impact, Common Language, Communication, Do what the Customer Does, Uncategorized, User Journey Monitoring | Comments Off

The Six Pillars Of WebSite Monitoring – Insight From Stephen Nelson-Smith

Posted on January 18, 2013 by deri

Now and again in the business of Website Performance Management, I come across something with the punch of a striking truth behind it. Today it was something that Stephen Nelson-Smith had written, and that linked back in my mind to … Continue reading →

Posted in Common Language, Do what the Customer Does, Online Mystery Shopper, Realistic Monitoring, Uncategorized, User Journey Monitoring, Website Performance Monitoring | Comments Off

Website wobbles as the snow falls on southern UK

Posted on December 6, 2012 by deri

Planning and testing well in advance of Christmas sales is crucial for all eCommerce sites. One of the worst nightmares for support and marketing teams is an unforseen failure at a time when not only are traffic peaks at their … Continue reading →

Posted in Business Impact, Common Language, Do what the Customer Does, eCommerce, Lost Sales monitoring, Online Mystery Shopper, Online User Experience, Realistic Monitoring, Single point of truth, Uncategorized, User Journey Monitoring, User Journey Testing, Website Capacity Planning, Website Load Testing, Website Monitoring, Website Performance Monitoring | Comments Off

The Quickest Way To Save Tech Support Time

Posted on December 4, 2012 by deri

This time of year is a stressful one for all the eCommerce teams of the retailers I work with – everyone is absolutely flat out! Christmas sales are on, and everyone is nervous. Will the  carefully planned marketing really do what’s … Continue reading →

Posted in Business Impact, Common Language, Communication, Do what the Customer Does, eCommerce, Single point of truth, Uncategorized, User Journey Monitoring, Website Monitoring, Website Performance Monitoring | Comments Off

The User Experience Management dilemna: Big Box or Best of Breed

Posted on September 21, 2012 by deri

I was talking an interesting senior User Experience Manager today, who handles 14 countries for a B2C vendor with very strong European roots,  and at least as many local websites, and who’s got some great advice,  picked up whilst trying … Continue reading →

Posted in Application Performance Monitoring, Business Impact, Common Language, Online User Experience, User Journey Monitoring | Comments Off

e-Commerce maturity curve – how to really reduce Customer Struggle part 1

Posted on March 30, 2012 by deri

An article at eConsultancy caught my eye, Digital B2B marketers struggle to overcome internal cultural challenges,  and reminded me of the varying stages of evolution down the e-Commerce maturity curve that I see on projects. It’s just my anecdotal evidence, … Continue reading →

Posted in Application Performance Monitoring, Browser monitoring, Common Language, eCommerce, Inventory Monitoring, Lost Sales monitoring, Marketing, Online Mystery Shopper, Single point of truth, Uncategorized, Unrealistic Monitoring, User Journey Monitoring, User Journey Testing, Website Capacity Planning | Comments Off