Category Archives: Lost Sales monitoring

Website wobbles as the snow falls on southern UK

Posted on December 6, 2012 by deri

Planning and testing well in advance of Christmas sales is crucial for all eCommerce sites. One of the worst nightmares for support and marketing teams is an unforseen failure at a time when not only are traffic peaks at their … Continue reading →

Posted in Business Impact, Common Language, Do what the Customer Does, eCommerce, Lost Sales monitoring, Online Mystery Shopper, Online User Experience, Realistic Monitoring, Single point of truth, Uncategorized, User Journey Monitoring, User Journey Testing, Website Capacity Planning, Website Load Testing, Website Monitoring, Website Performance Monitoring | Comments Off

Mis-pricing online – Amazon suffers today; tips to protect your WebSite

Posted on July 18, 2012 by deri

Amazon in the news today, this time because a bunch of their savvy customers took advantage of a pricing glitch to buy goods for just a penny. Luckily it was spotted within 20 minutes, so that kept small both the … Continue reading →

Posted in Business Impact, Inventory Monitoring, Lost Sales monitoring, Missing Product Monitoring, Realistic Monitoring, User Journey Monitoring, Website Monitoring | Comments Off

e-Commerce maturity curve – how to really reduce Customer Struggle part 1

Posted on March 30, 2012 by deri

An article at eConsultancy caught my eye, Digital B2B marketers struggle to overcome internal cultural challenges,  and reminded me of the varying stages of evolution down the e-Commerce maturity curve that I see on projects. It’s just my anecdotal evidence, … Continue reading →

Posted in Application Performance Monitoring, Browser monitoring, Common Language, eCommerce, Inventory Monitoring, Lost Sales monitoring, Marketing, Online Mystery Shopper, Single point of truth, Uncategorized, Unrealistic Monitoring, User Journey Monitoring, User Journey Testing, Website Capacity Planning | Comments Off

The Best Retail Website – how to build it and measure it

Posted on January 20, 2012 by deri

As retailers make up a good part of the projects we’re busy with the question of to “how to build the best retail website” sometimes comes up. Which is a great question, and one that everyone in eCommerce should be … Continue reading →

Posted in Do what the Customer Does, Lost Sales monitoring, Missing Product Monitoring | Comments Off

Website performance gains are made via evidence – BBC should know better

Posted on July 14, 2011 by deri

A colleague draw my attention to this BBC news item today, which quotes an “online entrepreneur” saying “millions of pounds worth of business is probably being lost each week” in online retail due to the issue he raises (more on … Continue reading →

Posted in Application Performance Monitoring, Lost Sales monitoring, Missing Product Monitoring, User Journey Monitoring, User Journey Testing, Website Monitoring, Website Performance Monitoring, WPM, WPO | Comments Off

Monitor what Users do on your website

Posted on June 7, 2011 by deri

Aka:  Do what the Customer Does – not an artificial simplification of it. If you want to know WHY users do what they do on your site:  web analytics can tell you the What:  but only by seeing what the … Continue reading →

Posted in Browser monitoring, Lost Sales monitoring, User Journey Monitoring, Website Monitoring, Website Performance Monitoring | Comments Off

Cut out Basket Rage by isolating service glitches on your website

Posted on February 14, 2011 by deri

(This article by Deri Jones was first published in Internet Retailing magazine.) Online shopping tends to revolve around helping visitors find and put things into the Basket: in order to reach the overall goal of having them Check Out and … Continue reading →

Posted in Lost Sales monitoring, Missing Product Monitoring, User Journey Monitoring, User Journey Testing, Website Monitoring, Website Performance Monitoring | Comments Off

Website spewing phantom data like Windows 7 Mobile

Posted on January 14, 2011 by deri

An interesting mention this week on the BBC Technology website of the fact that users of mobile phones running Windows 7, have found their monthly Internet allowance used up – without them visiting web sites. The Register in their inimitable … Continue reading →

Posted in Browser monitoring, Lost Sales monitoring, User Journey Monitoring, Website Monitoring, Website Performance Monitoring | Comments Off

3 Quick Tips for the Christmas Website hangover – 2011 Planning

Posted on December 8, 2010 by deri

The online Christmas plans are pretty much put to bed now, and many websites are entering their CodeFreeze – time to leave the site alone, not change anything, and pray that key routes like the CheckOut pages will handle the … Continue reading →

Posted in Lost Sales monitoring, Website Capacity Planning, Website Monitoring, Website Performance Monitoring | Comments Off

Lies, Damned lies and Website monitoring statistics

Posted on November 3, 2010 by deri

Sometimes it’s hard to find out the truth.  Some companies don’t even believe that the truth is out there. There’s even doubt as to who actually originated the phrase “There are Lies, Damned lies and Statistics” (maybe it wasn’t British … Continue reading →

Posted in Browser monitoring, Lost Sales monitoring, User Journey Monitoring, Website Monitoring, Website Performance Monitoring | Comments Off