Category Archives: Lost Sales monitoring

Web performance – sorry is (not) the hardest word

Posted on September 14, 2010 by deri

It’s a challenge to every online business – when you get something wrong, when the site just goes too slowly, when your pricing errors get hundreds of customers excited and then you cancel the orders… Do you say sorry? Or … Continue reading →

Posted in Lost Sales monitoring, User Journey Testing | Comments Off

Online Retailing – cautious about the future?

Posted on June 30, 2010 by deri

“We won’t see retailers that don’t have transactional websites in 10 years time” Internet Retailing Magazine write in The Key To Retail 2010. 10 years? Why so cautious? Any day now – would be my take on that. Of course, … Continue reading →

Posted in Browser monitoring, Lost Sales monitoring, Missing Product Monitoring, User Journey Monitoring, Website Monitoring | Comments Off

Lost sales – not anymore

Posted on May 1, 2009 by deri

It sounds like it should be the first metric we all want from our website – what’s the money value of Lost Sales due to problems on the site this month? And how do we fix them, and not lose … Continue reading →

Posted in Lost Sales monitoring, Missing Product Monitoring, Website Monitoring | Comments Off

Why don’t things just work – Lost sales so easy to recover

Posted on February 11, 2009 by deri

Having worked on/in the Internet now for 16 years, sometimes it feels like everything should ‘just work’ by now. Back in 1993 I ran an ISP where we had only 256K bandwidth to the world, for our entire UK customer … Continue reading →

Posted in Lost Sales monitoring, Missing Product Monitoring, User Journey Monitoring, Website Monitoring | Comments Off

Success online despite the gloom – How about 5% more?

Posted on October 1, 2008 by deri

A colleague and I have been talking to a number of our online Retail clients just now, trying to better understand how they each use our UX centred web performance services. Doom and gloom from the UK high street sales … Continue reading →

Posted in Lost Sales monitoring, User Journey Monitoring, Website Monitoring | Comments Off