Category Archives: User Journey Monitoring

How Changing Suppliers For Website Monitoring Can Improve Communication Immediately For eCommerce And Operations Teams.

Posted on April 16, 2012 by admin

We’ve seen a steady stream of projects over the last six months, where eCommerce teams have moved sufficiently down the e-Commerce Maturity Curve and wanted to upgrade their current, rather static website monitoring tools. Very often this move has been … Continue reading →

Posted in Application Performance Monitoring, Do what the Customer Does, Online Mystery Shopper, Uncategorized, Unrealistic Monitoring, User Journey Monitoring, User Journey Testing, Website Monitoring, Website Performance Monitoring | Comments Off

e-Commerce maturity curve – how to really reduce Customer Struggle part 1

Posted on March 30, 2012 by deri

An article at eConsultancy caught my eye, Digital B2B marketers struggle to overcome internal cultural challenges,  and reminded me of the varying stages of evolution down the e-Commerce maturity curve that I see on projects. It’s just my anecdotal evidence, … Continue reading →

Posted in Application Performance Monitoring, Browser monitoring, Common Language, eCommerce, Inventory Monitoring, Lost Sales monitoring, Marketing, Online Mystery Shopper, Single point of truth, Uncategorized, Unrealistic Monitoring, User Journey Monitoring, User Journey Testing, Website Capacity Planning | Comments Off

Last Mile monitoring your website – what to avoid and why

Posted on March 9, 2012 by deri

Some phrases and concepts cause a lot of confusion and take up so much time, when planning website performance management projects. Website ‘Last Mile’ monitoring is one – there are several limitations in practise, and we are finding fewer clients  … Continue reading →

Posted in Application Performance Monitoring, Browser monitoring, Unrealistic Monitoring, User Journey Monitoring, Website Monitoring, Website Performance Monitoring | Comments Off

Google Page Speed doesn’t make your website faster for users!

Posted on January 20, 2012 by deri

Following on from my last blog on the The Fallacy Of One-Page Website Performance Optimisation   I just wanted to add a quick note in answer to the question: “My web tech team are using lots of cool page speed performance … Continue reading →

Posted in Application Performance Monitoring, Browser monitoring, Do what the Customer Does, Uncategorized, User Journey Monitoring, Website Monitoring, WPO | Comments Off

The Fallacy Of One-Page Website Performance Optimisation

Posted on January 16, 2012 by deri

I get to sit in on a lot of meetings with clients, who are looking to improve the ROI of their websites. The most interesting ones are with organisations that have evolved far enough along the eCommerce evolutionary path to … Continue reading →

Posted in Ajax Monitoring, Application Performance Monitoring, Do what the Customer Does, Online Mystery Shopper, User Journey Monitoring, Website Monitoring, Website Performance Monitoring, WPM, WPO | Comments Off

Give your customers some love, website monitoring TLC

Posted on November 28, 2011 by deri

A major milestone was reached for SciVisum today. A B2C website client, Inghams Travel, has been so impressed with our Dynamic User Journey monitor service over the last year and more, that they decided to put up our logo on … Continue reading →

Posted in Inventory Monitoring, Missing Product Monitoring, User Journey Monitoring, Website Monitoring | Comments Off

Website monitoring support – clients rave about SciVisum support team

Posted on September 23, 2011 by deri

It’s been a  busy month, with a number of new clients coming on board who have upgraded from other suppliers’ traditional, basic services to our more sophisticated approach to website monitoring:  ‘Do what the Customer Does – No really – … Continue reading →

Posted in Application Performance Monitoring, Cloud Website Testing, User Journey Monitoring, Website Performance Monitoring, WPM, WPO | Comments Off

Why SciVisum Is Like The Matrix – The Eureka Moment

Posted on August 23, 2011 by deri

Is it a question of the known unknowns, or the unknown unknowns? When talking to organisations about what SciVisum does, and what makes us different, we are always keen to get a live trial of our monitoring suite or testing … Continue reading →

Posted in Inventory Monitoring, User Journey Monitoring, Website Monitoring, Website Performance Monitoring, WPM | Comments Off

Website performance gains are made via evidence – BBC should know better

Posted on July 14, 2011 by deri

A colleague draw my attention to this BBC news item today, which quotes an “online entrepreneur” saying “millions of pounds worth of business is probably being lost each week” in online retail due to the issue he raises (more on … Continue reading →

Posted in Application Performance Monitoring, Lost Sales monitoring, Missing Product Monitoring, User Journey Monitoring, User Journey Testing, Website Monitoring, Website Performance Monitoring, WPM, WPO | Comments Off

Our iPhone App Monitoring service wins award at TechWorld 2011!

Posted on July 4, 2011 by deri

I’ve been to a  few awards dinners in my time, and even been short listed for an accolade:  just a few months back  in 2011 we were short-listed and received a Highly Commended from eConsultancy.com in the Innovation in E-commerce … Continue reading →

Posted in Ajax Monitoring, Application Performance Monitoring, Browser monitoring, Cloud Website Testing, User Journey Monitoring, User Journey Testing, Website Monitoring, Website Performance Monitoring | Comments Off