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Category Archives: User Journey Monitoring
On Tuesday and Wednesday (12th and 13th of March) I was in Earls Court London, at the Retail Business Technology Expo, speaking in the Innovation Theatre. There were some great presentations during the day including one stand out slot by … Continue reading
It was a treat on Friday to be at the DevopsDays London Conference and to get the chance to speak to, and share the platform with, some of the leading exponents of the new joined-up DevOps world. There was some … Continue reading
We’re not one for big scale marketing here – no razzmatazz. A lot of our work comes by word of mouth and referrals. So it was a warm feeling this week, to be told openly: ‘SciVisum, you’re the market leader‘.
It’s a regular theme at many meetings I have, everyone working together, trying to motivate teams from development, testing opps and marketing, and get them all focused on a vital issue… We don’t want customers to be the first to … Continue reading
Now and again in the business of Website Performance Management, I come across something with the punch of a striking truth behind it. Today it was something that Stephen Nelson-Smith had written, and that linked back in my mind to … Continue reading
Jessops are one of our long standing customers, so there was a flurry round the office when we heard they have gone in administration.
Planning and testing well in advance of Christmas sales is crucial for all eCommerce sites. One of the worst nightmares for support and marketing teams is an unforseen failure at a time when not only are traffic peaks at their … Continue reading
This time of year is a stressful one for all the eCommerce teams of the retailers I work with – everyone is absolutely flat out! Christmas sales are on, and everyone is nervous. Will the carefully planned marketing really do what’s … Continue reading
I was talking an interesting senior User Experience Manager today, who handles 14 countries for a B2C vendor with very strong European roots, and at least as many local websites, and who’s got some great advice, picked up whilst trying … Continue reading
People have reported widespread problems in trying to buy tickets this week, during the running of the London Olympics, and Graham Charlton’s article “Why is the Olympic ticketing website so bad?” at eConsultancy.com nicely highlighted the user experience problems (credit … Continue reading
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