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Category Archives: User Journey Monitoring
I’m just back from a very interesting day, at the inaugural mGaming Summit in London yesterday – where I shared the speaking platform alongside key folks from Ladbrokes, BlueSquare, PaddyPower and all the online gaming names. Some interesting discussions on … Continue reading
Aka: Do what the Customer Does – not an artificial simplification of it. If you want to know WHY users do what they do on your site: web analytics can tell you the What: but only by seeing what the … Continue reading
We’ve seen a definite step up in the number of clients using video to engage with their visitors. Some are doing simple stuff, just a couple of videos, and keeping it to a simple download before viewing delivery model. But … Continue reading
The bugs in the travel websites test we did this week, produced some nice screenshot examples of how not to treat your users. As we always do when setting up website monitoring for a an ecommerce travel website, we set … Continue reading
(This article by Deri Jones was first published in Internet Retailing magazine.) Online shopping tends to revolve around helping visitors find and put things into the Basket: in order to reach the overall goal of having them Check Out and … Continue reading
econsultancy.com put up some interesting research this week , What do customers want from travel websites? This reflected some of the best practise lessons that came out of a website performance assessment this month. Some of the findings were surprising, … Continue reading
Fame seems to be beckoning this week – firstly, SciVisum was runner up in the eConsultancy.com ‘Innovation in E-commerce‘ awards 2011 announced on Monday. And, it’s not every day that a web performance tester gets to play lead guitar to … Continue reading
An interesting mention this week on the BBC Technology website of the fact that users of mobile phones running Windows 7, have found their monthly Internet allowance used up – without them visiting web sites. The Register in their inimitable … Continue reading
Sometimes it’s hard to find out the truth. Some companies don’t even believe that the truth is out there. There’s even doubt as to who actually originated the phrase “There are Lies, Damned lies and Statistics” (maybe it wasn’t British … Continue reading
As a website performance tester, a lot of the meetings we have are pretty detailed and in-depth – helping eCommerce organisations to get some meaningful metrics of performance for User Journeys that make sense both at a business level as … Continue reading
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