Category Archives: User Journey Testing

Google, Social Media And Competive Advantage. Food For Thought From RBTE.

Posted on April 2, 2013 by deri

On Tuesday and Wednesday (12th and 13th of March) I was in Earls Court London, at the Retail Business Technology Expo, speaking in the Innovation Theatre. There were some great presentations during the day including one stand out slot by … Continue reading →

Posted in Application Performance Monitoring, Browser monitoring, Business Impact, Marketing, Online User Experience, Realistic Monitoring, Uncategorized, User Journey Monitoring, User Journey Testing, Website Monitoring | Comments Off

Website wobbles as the snow falls on southern UK

Posted on December 6, 2012 by deri

Planning and testing well in advance of Christmas sales is crucial for all eCommerce sites. One of the worst nightmares for support and marketing teams is an unforseen failure at a time when not only are traffic peaks at their … Continue reading →

Posted in Business Impact, Common Language, Do what the Customer Does, eCommerce, Lost Sales monitoring, Online Mystery Shopper, Online User Experience, Realistic Monitoring, Single point of truth, Uncategorized, User Journey Monitoring, User Journey Testing, Website Capacity Planning, Website Load Testing, Website Monitoring, Website Performance Monitoring | Comments Off

Solve Tech Team Dilemmas With Realistic User Journey Monitoring On Your Website

Posted on October 17, 2012 by deri

There’s a common theme in the world of technology, that mirrors wider life. Whilst some in the real world will argue about the best football team or the best singer or the best ever romcom – in the tech world, … Continue reading →

Posted in Business Impact, Realistic Monitoring, User Journey Testing, Website Load Testing, Website Monitoring, Website Performance Monitoring | Comments Off

The Seven Deadly Sins Of The eCommerce Manager

Posted on July 5, 2012 by deri

Having read Magne Land’s good piece on the “The 7 deadly sins of software development“, it struck me that his advice is at least as relevant for the eCommerce manager, juggling a websites’ marketing features, usability, performance and the stability … Continue reading →

Posted in Ajax Monitoring, Communication, Do what the Customer Does, eCommerce, Online Mystery Shopper, Uncategorized, User Journey Monitoring, User Journey Testing, Website Monitoring | Comments Off

Capacity Planners Benefit From Extending Testing Onto The Live Systems

Posted on June 15, 2012 by deri

A number of interesting things are happening at the moment in the crossover of ecommerce capacity planning space and web monitoring and testing, as the need for more realism in data to create more realistic models increases. This month we … Continue reading →

Posted in Application Performance Monitoring, Business Impact, Realistic Monitoring, Single point of truth, User Journey Monitoring, User Journey Testing, Website Capacity Planning, Website Load Testing, Website Monitoring, Website Performance Monitoring | Comments Off

How Changing Suppliers For Website Monitoring Can Improve Communication Immediately For eCommerce And Operations Teams.

Posted on April 16, 2012 by deri

We’ve seen a steady stream of projects over the last six months, where eCommerce teams have moved sufficiently down the e-Commerce Maturity Curve and wanted to upgrade their current, rather static website monitoring tools. Very often this move has been … Continue reading →

Posted in Application Performance Monitoring, Do what the Customer Does, Online Mystery Shopper, Uncategorized, Unrealistic Monitoring, User Journey Monitoring, User Journey Testing, Website Monitoring, Website Performance Monitoring | Comments Off

e-Commerce maturity curve – how to really reduce Customer Struggle part 1

Posted on March 30, 2012 by deri

An article at eConsultancy caught my eye, Digital B2B marketers struggle to overcome internal cultural challenges,  and reminded me of the varying stages of evolution down the e-Commerce maturity curve that I see on projects. It’s just my anecdotal evidence, … Continue reading →

Posted in Application Performance Monitoring, Browser monitoring, Common Language, eCommerce, Inventory Monitoring, Lost Sales monitoring, Marketing, Online Mystery Shopper, Single point of truth, Uncategorized, Unrealistic Monitoring, User Journey Monitoring, User Journey Testing, Website Capacity Planning | Comments Off

QA is not software testing: Quality is your Users Experience

Posted on October 11, 2011 by deri

It was an interesting day out Thursday at the Iqnite London QA and Software Testing Conference 2011.  An opportunity to bump into some known names in the QA space like Shane Kelly (QMF fame), who’s at our client William Hill, … Continue reading →

Posted in Application Performance Monitoring, Cloud Website Testing, Uncategorized, User Journey Testing, Website Monitoring, Website Performance Monitoring, WPM | Comments Off

Travel technology: inventory monitoring on the site, confidence in lost sales reduction grows

Posted on July 25, 2011 by deri

It’s funny how things connect, and serendipitous outcomes result. Tesco are not in the travel sector: but our website Load testing team completed another project last week for them: and in wash-up discussions afterwards we drifted into the growing power … Continue reading →

Posted in Inventory Monitoring, Missing Product Monitoring, Travel Website Monitoring and Testing, User Journey Testing | Comments Off

Website performance gains are made via evidence – BBC should know better

Posted on July 14, 2011 by deri

A colleague draw my attention to this BBC news item today, which quotes an “online entrepreneur” saying “millions of pounds worth of business is probably being lost each week” in online retail due to the issue he raises (more on … Continue reading →

Posted in Application Performance Monitoring, Lost Sales monitoring, Missing Product Monitoring, User Journey Monitoring, User Journey Testing, Website Monitoring, Website Performance Monitoring, WPM, WPO | Comments Off