Why Choose SV?
Do What The User Does
Website Load Testing
Do What The Customer Does
See What The User Sees, Experience What The User Experiences 24x7 on Your Site.
As we adapt to a customer centric world that offers huge choice at the click of a button customer service and brand experience have become one of the most important differentiators between otherwise similar products and services.
Website availability monitoring is no longer a simple technical or operational verification test. It is about impact on the bottom line of every business that has an online presence. It is about opportunity cost, the value of lost sales, the potential of lost leads, perception of customer service and user experience and brand management in social media.
You have to experience the site as a customer to understand the site as a customer – and not just once at launch, in UAT testing or with usability test groups once every few months. You need to ensure that the experience users are having on your site is perfect and consistent from minute to minute to minute.
Keep your users safe and happy and protect revenue and brand by identifying and correcting problems before the users experience them. Ensure success of campaigns and online activities by making technical and investment decisions with the confidence that they are based on real performance data and not assumptions.
Lost sales are avoidable by using thorough methodologies developed by experienced engineers to provide you the full picture of your website performance. Only by using Application Synchronicity’s unique ‘Dynamic User Journey’ approach can your technical and marketing teams gain crucial insights and information about your customers’ real online experience.
Dynamic User Journeys
|For more information about setting up your user journeys please read our:|
The way we understand and interact with websites has become more sophisticated and as a result the technology behind the scenes has also rapidly developed. For this reason it is important to ensure you have the correct website monitoring service which can cope with the technological complexities behind your website.
Traditional monitoring, which draws a ‘customer journey’ by checking a fixed number of URLs, no longer works. The journey may show an OK response: but as this approach does not ‘Do What the Customer Does’ by side-stepping complex code experienced by the user... the results provide an obvious false sense of security. (View an example of a dynamic user journey).
In contrast, SciVisum Dynamic User Journey testing approach happily works alongside modern coding practices including complexities such as the latest AJAX and RIA usage. Because our Journeys are not URL based, they do not follow a pre-cooked URL list. Instead, at each step of a User Journey, our technology looks into the page and dynamically pulls out what is needed simulating real customer interaction.
For a vast number of organisations websites are now a common sales and marketing channel bringing substantial financial contributions. However the continuous development of social media on the internet, escalating technological complexities, alongside increasingly fierce competition in the digital market place has made website testing critical to maintaining a competitive position.
"46% of adults reported they would abandon a transaction after experiencing a problem on a web site"
When businesses do not monitor website performance, system errors can go unnoticed directly impacting company ROI. By its nature, online shopping allows users to switch between sites and brands very easily. This allows dissatisfied customers to ‘walk away’ at a click of a mouse – often, to sites they may not have heard of before. Online service delivery and customer experience is perhaps more critical than any other shopping outlet due to the fickle nature of online confidence. To truly understand your website performance, and which technical issues are most disruptive to an end user, it is imperative to test from the customer’s perspective. With a User Journey monitor approach. Having SciVisum's pedigree as SaaS cloud testing expertise in Dynamic User Journey Testing on your site, confidence will grow in your ability to remove obstacles to your users.
For more information about setting up your user journeys please read our User Journey FAQ
Deri Jones' CEO Blog
Useful information and advice on all aspects of website effectiveness, from technical performance to website marketing.
Read our case studies to find out exactly how our web testing services have helped clients optimise the user experience delivered by their web applications.
Product Data Sheets
|About Us: Why Choose SciVisum? view more product data sheets|