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Why test?

e-Government Priority Service Outcome R25

24/7 Website Monitoring and Functionality Testing

New feature development programme

All new features are included in SciVisum’s standard offering and are part of an ongoing series of new developments to maintain SV-Monitor’s position as the leading Monitoring Service in the UK.

Tuesday 23rd January 2007 - Error Page replay

What did your customers see when your User Journey failed?

Was it a technical message full of jargon? Was it a standard page but missing some key content? An error message? Or was the user thrown back to a valid page, but not the one that they had expected?

Now, a new feature has been developed to help provide some of the answers. SciVisum's 'Error Page Replay' enables you to view exactly what your customer saw during a User Journey error or warning.

Monday 30th October 2006 - Three important new features; Trends view, Error types, SLA mode

1. Trends view

To improve the clarity of the ‘Graphs view’ when looking at data over long time periods, we’ve introduced a Trends view

When looking at results for TimeLines of more than 4 weeks, you’ll see the new view. Instead of plotting every individual sample, the data is first aggregated across 2-hour intervals. The average value for each interval is plotted as well as a smoothed version of the average and maximum and minimum journey times. You will also see user defined percentile values (defaulting to 95%). The zone between the 95% percentile value and the Max line illustrates the worst performance on the Journey as experienced by 5% of Users

2. Error Types

To help you prioritise and remedy User Journey errors, the Error List table at the bottom of the ‘Error view’ now allows you to view errors by type, not just chronologically. This listing highlights the Error Types that caused the longest duration problems across the TimeLine

3. Service Level Agreement mode

Web performance is often measured over an SLA period of less than 24 hours. This can be the case where organisations trade online over a defined time period, or there is a daily or weekly outage

If you have web support SLAs that are not 24/7, you can now view data and graphs that exclude performance from non-SLA periods

For example if a backup process causes poor performance for a User for15 minutes each night, setting your SLA window to exclude that period, will mean that you can achieve 100% performance for the main part of the day

You’ll see on the Portal, there is now an ‘SLAs On’ option in the top left corner. For any User Journey where you have an SLA which is not 24/7, you can simply configure the SLA time period for that User Journey and then select the ‘SLAs On’ option.

All tables and summary views will then exclude results outside of the SLA window, and individual User Journey graphs will indicate those windows as grey bands