We find the hidden but real sporadic errors that leave customers stranded: by measuring User Journeys; complete routes through your website that
provide vital customer-serving facilities. We have proven time and again that our unique approach finds and fixes the problems preventing 1% to 5% of users at random from using client sites.
| Articles |
What's New? |
In the News |
| NEW!
Getting the Most from Affiliates ››
Nowadays it might seem that almost everyone wants to be your affiliate.
Particularly if you are a successful eTailer. And it’s no
wonder. An estimated $6.5 billion was paid out to affiliates worldwide
last year (figures from MarketingSherpa). But how far should you
go in taking on affiliates?
Learning from others
››
What can we learn from the experiences of other eCommerce
sectors? What if anything do they have in common with your sector?
We look at some of the challenges and solutions we've encountered
when working with totally different sectors - from fashion to furnishings |
23 October 2007: SciVisum study shows UK e-commerce sites are jeopardising more than £300m in lost sales each year and risk driving customers to competitors because of ‘invisible errors’ that can’t be detected by web analytics.››
What did
your customers see when your User Journey failed? New SV-Monitor
feature - error page replay ››
Tesco.com appoints SciVisum
to optimise website performance ›› Case study
- Find out how Tesco.com strive to perfect online customer experience
Research: Online travel study
2006 - 56% of Brits who shop online use the internet to book their
holidays but they are also the least tolerant of poorly performing
websites ››
|
IT Retail: Leading Online Tester Untangles The Web
19 Dec 2007...etailers will focus on eliminating the background problems that currently plague their websites and negatively impact sales. Those that don’t will die with the high street, says SciVisum
SciVisum : Lost sales with 'invisible errors'
October 2007 - £300m in lost online sales due to poor customer experience...
one third of the consumer online journeys tested by SciVisum experienced more than three per cent errors, ... ten per cent had extreme variation in speed of the journey.
Travolution:
Web performance - Are you a smooth operator? ››
Dec 2006 ... travel sites don't have to lose online buyers at last hurdle
Revolution
›› Four in five shoppers feel 'web rage'
- Nov 2006 retailers must improve Customer experience User Journeys says SciVisum
|
More articles
››
|
|
More
news coverage ›› |
| Resources for: |
Reduce lost sales by ensuring that Users reach the end of
their online journeys. Customer insight metrics of user performance, error rates and consistency 24/7. More
about SV-Monitor ››
|
Reduce the risk of failure along User Journeys during busy
periods and for new launches. Highlight capacity limits,
bottlenecks, Customer Insight SLAs. More
about SV-Load ››
|
|
| Online
marketing managers ››
Online media buyers
››
Technology
managers ››
Online business
managers ››
|
