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24/7 Website Monitoring and Transaction Testing
Why SV-Monitor?
More meaningful metrics – for the entire business
SciVisum’s end to end, in depth monitoring from the users perspective, provides valuable metrics on your site's performance - not just 99.9%. More meaningful metrics bring greater benefits for both technical and commercial teams by delivering more valuable data on which to base sitewide improvements, measure quality of user experience and ROI
Serving Commercial Teams
- Management overview data for reporting and KPIs with comparisons over 12 months
- Measure lost sales with Lost Sales reporting
- Optimise user experience at every step of a journey from your customer’s perspective
- Identify problems before your customers find them with at a glance live status and recent errors
- Be alerted to problems with email or SMS alerts sent to the relevant team for each journey
- Complex transaction monitoring means all your business critical functionality is covered
- Monitor 3rd party Service Level Agreements with SLA performance monitoring
- Measure service delivery by third party suppliers and drive improvements
- No hidden costs with automatic updating of journeys for small site changes
- Test more of your site’s functionality for less - pricing per User Journey not per page
- Intuitive navigation. Reports, performance graphs, error tables, timing analysis and page size information for any time period
Serving Technical Teams
- More accurate assessment of performance with faster sampling
- Fast sampling rate, testing every 5 minutes as standard
- More accurate measure of journey downtime with an increased sampling rate when a journey is in error
- Investigate intermittent errors such as stalling and time outs
- Eliminate false results with page content verification not just page headers
- Peace of mind. Any errors and you'll be the first to know
- Unlimited instant SMS/email alerts for each user journey
- Sent only once an error has been verified, to avoid false alerting
- Configure alerts contacts for each journey
- Disable alerts during planned maintenance
- Uncover sitewide issues and pinpoint error causes. Go directly to details on error duration, error cause and a breakdown of page objects downloaded from live status
- Replay Journeys to see what your customer saw leading up to and during an error/warning as well as the source code at each step
- Identify areas for future improvement with up to 12 months of trends data
- Filter error tables by type of error
- See the impact of page size on performance for every step with Page Weighting
- View delivery time analysis for every step
- Monitor third party SLAs with SLA window monitoring
- Navigate backwards and forwards through time and zoom into performance graphs for more detail
- A constant timeline across all journeys for performance graphs, errors and page delivery analysis
- In house R&D provides an ongoing portal development programme and the flexibility to tailor solutions to client's needs
Portal data storage
- Reporting data over 12 months
- Trends data 12 months
- Component data 3 months
- Replay Journey 1 month
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