SciVisum alerts have been made even more configurable so that they can be customised to suit both team and individuals roles, practices and position in the company workflow.

In the early days of web monitoring there were often very few alerts sent out. The systems being monitored were very simple and the monitoring itself very basic. Mostly the technical team just wanted to know if the site was "up or down" based on whether a simple programme could see the homepage.

Now, not only are the sites, and the ability to monitor them, much more complex, but Online has evolved to be a strategically central aspect of almost all businesses. We want to know more, and more of us want to know it. In addition it may be the case that responsibility for different functions lies with different teams, across or between departments, or is handled by an external supplier. Increasingly, diffferent content and components in the same page may even belong to different units or be hosted and delivered by a variety of systems and as we move further in the world of multichannel this complexity will increase.

Just sending out more and more alerts to more and more people is not the answer. People do not need "more data" they need "more information", and that information needs to come to them at the right time to be relevant and useful.

With this as the central user directive SciVisum alerting can now be configured to an extremely fine grained level. Alerting can be set at not only the level of the individual user (who gets alerted for which types of issues and how they receive those alerts) but at what stage in the process a person is brought into the alert cycle if a problem escalates so that people are not getting redundant messages and losing important notifications.

SV Monitoring Suite

All products in the Monitoring Suite have been designed with different user needs in mind, but all are delivered through the intuitive Customer Portal, and enjoy the one-on-one managed service support, that our clients value so highly.

To help support all teams, and provide a “single point of truth”, all products in the SV Monitor Suite are designed to ensure that everyone can understand and be proficient in using the wide ranging metrics to deliver ongoing improvements.

Request Demonstration

View our client testimonials If you would like one of our service professionals to contact you to arrange a demonstration of our web testing services or discuss your web site performance goals/needs free of charge please contact us. To contact a service professional call us on +44 (0) 1227 768276 or request a telephone/email call back