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Press Releases 23 October 2007 –
SciVisum : Lost Online Sales Study 2007 One third of the consumer online journeys tested by SciVisum experienced more than three per cent error rates, while more than ten per cent... 12 October 2006 – IE7 upgrade may cause problems for web developers IE7 will be available for download this month, with the new browser being delivered to Microsoft customers via automatic updates soon after. Some web developers are concerned that IE7 may cause problems on some websites... 6 July 2006 – 'Web
rage' sends online shoppers back to the High Street! Three quarters of Brits now shop online, but “web rage” is threatening the UK’s online economy. 78 per cent of online shoppers complained that frustration with website performance has led them to turn off their computer. One in three online shoppers refuse to give even their favourite website more than a second chance, before trying out the competition or turning back to the high street. 9 May, 2006 - UK’s
Online Shopping Spree: Three Quarters Splurge Online Nearly three quarters of UK shoppers are turning their backs on the high street to shop online, with an average spend of £89 per month. One in ten UK consumers confessed they would splurge £5000 or more on a single purchase. One in twenty are purchasing their cars or houses online. 10 April 2006- Grand
National bookies take a pasting in online race 10 April, 2006 - The online performance of this year’s top ten
Grand National bookies could put a dampener on Post-Aintree celebrations
according to results published today, by web testing specialist SciVisum.
23 November 2005 - UK turns to eBay for Christmas shopping bargains But E-retailers Need to Oil Shopping Trolleys Ahead of 15 September 2005 - Online cricket spikes show internet sport watching rampant, SciVisum Finds …Internet sport now a mainstream trend, as Britain watches
with baited breath… 4 August 2005 - 75% of internet marketing campaigns hit by website failures SciVisum's survey with leading marketing professionals reveals that nearly three quarters of organisations have experienced website failures following 'successful' marketing campaigns. Yet, despite customer complaints and aborted transactions, 26% of marketing departments fail to alert IT departments about impending campaigns. 22 June 2005 - Websites alienate Firefox UsersUpdate August 2005 - The BAT website has been corrected and now performs the same for IE and Firefox. Still not enough attention paid to standards-based web design SciVisums study of 100 leading UK websites show that one in ten fail to provide full and complete access to visitors using non-Internet Explorer browsers such as Firefox and risk alienating customers and suffering consequential revenue losses. 10 May 2005 - SciVisum chair Interactive Media Retail Group IMRG workshop Deri Jones chaired the panel at the IMRG workshop on CRM best practises - one of a series of coordinated events for IMRG members. 19 January, 2005 - SciVisum eCommerce retailer Xmas Workshop Unique opportunity for UK eTailers to compare web performance notes. SciVisum hosted a Christmas eCommerce Workshop on January 19th, for an invitation-only dozen online retailers. Each site had been evaluated on its delivery of an effective shopping experience over the Christmas and New Year peaks and troughs, using 'add to basket' User Journey performance data gathered by SciVisum's 24/7 Monitoring service 14 December, 2004 - Two tier internet emerging as uncivil web sites restrict access, SciVisum warns.Uncivil web sites enforce “door policy” creating a web underclass. SciVisum, the web testing firm, today warned that a two-tier internet is emerging characterised by civil web sites optimised to work on multiple browsers and uncivil sites designed to work with Internet Explorer 6.0 only. So-called uncivil web sites provide restricted access to browsers such as Firefox, Netscape Navigator, Opera, Safari and any version of Internet Explorer below 6.0 at best, and completely block access at worst. 30 November, 2004 - Leading fashion brand selects SciVisum to stress test e-commerce site to cope with unpredictable shopping sprees.Boden prevents revenue leakage from poor online customer shopping
experience 19 November, 2004 - ERETAILERS NEED TO OIL SHOPPING TROLLEYS AHEAD OF CHRISTMAS RUSH, STUDY FINDS.Losses expected during Christmas Web shopping, according to SciVisum Christmas Ecommerce Performance Study. In the run up to Christmas, UK web sites are not prepared to handle the predicted surge in demand from consumers. Despite warnings, the majority of e-retail sites have failed to prepare their infrastructure for the busiest time in the annual retail calendar and risk losing millions of pounds in lost sales as a result of consumer frustrations. 9 November, 2004 - SCIVISUM LAUNCHES WEB MONITOR SERVICE TO REVEAL HIDDEN FUNCTIONALITY FLAWS DRAINING ONLINE REVENUESSciVisum, the website testing specialist, today announced the availability of SV-Monitor, the company’s 24/7 monitoring and functionality testing service that enables companies to perform web site testing beyond just page availability. The service is designed to help companies ensure customer satisfaction and prevent online revenue leakage by highlighting problems on web sites before customers do and helping developers stay on top of issues before they arise. SV-Monitor gives companies visibility of hidden functionality errors that may be embedded in a web site - in particular those that impact the response to more complex requests that involve the navigation of multiple pages and tasks. 31 June, 2004 - Internet has Spawned a Nation of Full-time ShopaholicsWhen UK consumers aren’t in stores they’re online - SciVisum study reveals ... UK consumers could be suffering from severe ‘shopaholicism’ as they jump online to make purchases as soon as high street stores shut their doors for business or during office hours when they are chained to their desks - new research has found. Online buying habits have been revealed to complement high street retail store opening hours and office hours. Shopping activity online is the busiest during the working day and late evenings, when consumers are restricted from purchasing in high street stores - either due to stores being closed or physically being unable to shop on the high street. Conversely, online shopping was found to be particularly slow at weekends, during high street rush hours with activity peaking between 7:00pm and 9:00pm on Sundays. 2 June 2004 - E-consumers stranded at checkout empty handed - majority of UK Web sites have faulty shopping carts…Web shopping a lottery, uncovers SciVisum Study... The majority of shopping carts provide consumers with an unpredictable and unsatisfactory experience, making Web shopping a lottery. E-consumers are prevented from making purchases on UK web sites for 9 hours and 30 minutes a month on average, (115 hours a year). 80 per cent of web sites perform inconsistently with widely varying response times, timeouts and errors - leaving consumers at best wondering what to do next and at worst unable to complete their purchase successfully. This is potentially costing e-retailers millions in lost sales from consumer frustrations. 15 April, 2004 Government slammed for ignoring responsibility to protect rights of disabled people on the WebSciVisum comments on Disability Rights Commission investigation of Web sitesAn investigation by the Disability Rights Commission (DRC) published yesterday reveals that more than 80 per cent of web sites are contravening legal requirements to provide accessible online services to disabled people. The study is in line with the results of the SciVisum Web Accessibility Study 2004, which first exposed the scale of the problem last month. The report can be downloaded at: http://www.scivisum.co.uk/report/accessibility. 6 April, 2004 Glastonbury Ticket Shambles Bad Apple for Ecommerce, Warns SciVisum …Highlights Need for Pretesting of Internet Systems…The Glastonbury e-ticketing fiasco has tarnished ecommerce for millions of UK consumers and UK ecommerce sites must act rapidly to put their houses in order, warned Internet tester SciVisum today. Following the collapse of Glastonbury’s online booking system for
this year’s hugely popular music festival, many customers have now
discovered the system had processed purchases of more tickets than they
wanted, or left them with none at all. March 22, 2004 Top UK Web
Sites Ignore Accessibility for Disabled People Uncovers SciVisum Study
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