News

Industry headlines
Press releases
SciVisum in the News

Press release

9 November 2004 - SCIVISUM LAUNCHES WEB MONITOR SERVICE TO REVEAL HIDDEN FUNCTIONALITY FLAWS DRAINING ONLINE REVENUES

SV-Monitor delivers in-depth functionality testing beyond just page availability based on complex user behaviour modelling

9 November, 2004 – SciVisum, the website testing specialist, today announced the availability of SV-Monitor, the company’s 24/7 monitoring and functionality testing service that enables companies to perform web site testing beyond just page availability. The service is designed to help companies ensure customer satisfaction and prevent online revenue leakage by highlighting problems on web sites before customers do and helping developers stay on top of issues before they arise.

SV-Monitor gives companies visibility of hidden functionality errors that may be embedded in a web site - in particular those that impact the response to more complex requests that involve the navigation of multiple pages and tasks.

The performance, availability and consistency of website functionality is measured by SV-Monitor using the systematic modelling of a range of both typical and random user behaviour. SciVisum Test Experts can script up all the key functional elements of a web site, simulating real users performing user journeys for example registering, searching, browsing for products or making online purchases. The SV-Monitor engine can also insert random steps – such as choosing a product before proceeding and provides unique analysis and graphical views of each step taken.

“UK e-retailers that do not test beyond just page availability risk facing severe revenue leakage,” said Deri Jones, CEO of SciVisum. “Companies need to open their eyes to what’s happening behind the scenes. Only in-depth functionality testing can give companies a true measure of how their web site is performing. Even making minor changes to a web site can result in serious hidden errors. Having a service that can track and respond to the smallest of functionality flaws across all of applications is critical to companies ensuring maximum customer satisfaction and to assure their online revenues.”

SV-Monitor examines a company’s web pages and checks how transactions are handled across the Internet from outside the company’s existing firewall. With SciVisum’s remote, independent test service there is no software to install with no disruption to staff or systems. Monitoring can be carried out on live Internet and extranet systems as well as development servers prior to the launch of new or modified applications. For intranet systems, which are not ‘Internet visible’, a SciVisum testbox can also be installed on site.

The benefits of SV-Monitor include:
§ Real time analysis: SMS/emails alerts and live data of current and previous performance – to speed problem analysis
§ Unique portal: performance graphs, error tables and data analysis to identify areas for optimisation
§ Comprehensive reports: weekly or monthly reports with performance comparisons for current time versus previous time periods
§ Real time parameters: configure own cut-off time individually for each User Journey
§ Adaptive test frequency: accurately pinpoint the duration of errors, without generating excessive data

“SV-Monitor has been designed for complex multi-step monitoring, so the engine has the ability to view the performance of individual steps and provide graphical views of potential problems,” added Jones. “This allows a company to react to a situation quickly, reducing the time needed to respond to mission critical application errors whilst still only in the early stages. ”

Central to SciVisum’s web testing services is the company’s unique test methodology, based around an intelligent test engine developed in-house. This combined with expert staff takes testing beyond trivial home page performance to incorporate complex user transaction scripting. This semi-automated approach means fast delivery and repeatable results by freeing up test engineers to dig deeper into the unique site elements, probing further and obtaining a detailed view of the situation.

- ends-

About SciVisum
SciVisum is a UK based web site testing specialist delivering engineered testing services to help organisations measure and improve the user effectiveness, performance and functionality of business critical web based systems. The company's in-house research and development, and a unique test methodology enable testing and monitoring of complex web based applications, taking testing beyond simple uptime/downtime monitoring to functionality testing incorporating multi-stage User Journeys; and analysis from the network layer through HTTP to the application layer.

Test services include: 24/7 monitoring: SV-Monitor; Stress/load testing: SV-Load; Functionality testing: SV-Function; Accessibility testing: SV-Access. More information is available at www.scivisum.co.uk.