SciVisum Research
SciVisum runs regular 'real world' testing surveys to gauge the state
of play of web effectiveness at live sites as well as public face to face
surveys.
23 October 2007 - UK e-commerce sites are jeopardising more than £300m* in lost sales each year
One third of the consumer online journeys tested by SciVisum experienced more than three per cent error rates, while more than ten per cent demonstrated extreme inconsistencies in delivery speed of the journey....
Download Lost Online Sales Study 2007 ››
November 2006 - Holiday bargain hunters are
least tolerant online shoppers
Online travel study 2006 - 56% of Brits who shop online use the internet
to book their holidays but they are also the least tolerant of poorly
performing websites
Whilst they shop more frequently, spend more and are far more likely
to purchase other products and services online, 16% would never use a
website again following poor performance. A quarter would turn to a competitor
or head to the high street if they experienced problems on more than one
occasion...
Download SciVisum's Online
Travel Study 2006 ››
September 2006 - It’s official - men shop more than women!
Twice as many men as women shop online daily and are the biggest spenders,
with 38% spending £1000/15% spending £5000 or more on a single
purchase. Stereotypically, men are the most likely to take risks online,
choosing to gamble and to splurge on expensive items ranging from cars
to houses. Men are also less influenced by brands.
Men are more prone to “web rage”, being the least tolerant
of poorly performing websites. Only one in five would give a sluggish
website a second chance before turning to a competitor.
Download SciVisum's
Male/Female eCommerce Study 2006››
July 2006 - When it comes to shopping online it's
not so grim up North
Nearly three-quarters of consumers now use the Internet to shop. But
“web rage” is threatening the UK’s online economy. 78
per cent of online shoppers complained that frustration with website performance
has led them to turn off their computer. One in three refuse to give even
their favourite website more than a second chance.
Our recent survey of online buying habits shows a very healthy trend
for eTailers. But who's spending the most? What are they buying and are
there any regional differences? Download the management report for the
findings of this research study, conducted with 1000 consumers nationwide.
Download SciVisum's
Regional eCommerce Study 2006 ››
November 2005 - UK turns to eBay for Christmas shopping
bargains
But E-retailers Need to Oil Shopping Trolleys Ahead of
Christmas Rush, SciVisum Christmas eCommerce Study Finds
89 per cent of UK consumers are preparing to flock online in search
for Christmas shopping bargains, with 44 per cent planning to scoop bargains
on eBay. Online is now the bargain hunter’s medium of choice, with
only 11 per cent saying they would turn to the High Street instead. A
quarter of respondents said that they would be fleeing online to avoid
high street crowds.
But UK e-tailers need to get their act in gear: 95 per cent said they
would abandon websites if performance was not up to scratch, with 55 per
cent saying they would not give the website a second chance, but instead
would turn to online competitors. The number one reason for abandoning
a website was sluggish performance, cited by 78 per cent. Three quarters
(76 per cent) said they would not wait more than a minute for pages to
respond before abandoning a site. The biggest annoyance for customers
was complicated website registration processes, which 74 per cent found
a turn off.
These are the key findings of the SciVisum Christmas eCommerce Study
2005, undertaken over a four-week period in October by web testing specialist
SciVisum.
Download SciVisum's Christmas
eCommerce Study 2005 ››
March 2006 - SciVisum contributes to the 2006 SOCITM
Better Connected Report
SciVisum has once again undertaken a key testing role in Socitm's latest
annual report, which covers every local government website across Great
Britain.
The latest Better Connected Report has been released ››
August 2005 - 75% of internet marketing campaigns
hit by website failures...
SciVisum's survey with leading marketing professionals, reveals that
nearly three quarters of organisations have experienced website failures
following 'successful' marketing campaigns. Yet, despite customer complaints
and aborted transactions, 26% of marketing departments fail to alert IT
departments about impending campaigns.
Download SciVisum's Internet Campaign Effectiveness Study 2005 ››
February 2005 - New to the 2005 SOCITM Better Connected
Report
Findings of in-depth tests performed by SciVisum on search indexability,
text-only alternative web sites etc...
See
the 2005 SOCITM Better Connected Report ››
November 2004 - E-retailers Need to Oil Shopping Trolleys
Ahead of Christmas Rush, Study Finds...Losses expected during
Christmas Web shopping, uncovers SciVisum Study... Showing no
real improvement over the same 80 per cent percentage in the previous
analysis, 84 per cent of web sites perform inconsistently...
Download the 'SciVisum
Christmas eCommerce Performance Report 2004' ››
June 2004 - E-consumers stranded at checkout empty
handed …
Web shopping a lottery, uncovers SciVisum Study ...80
per cent of web sites perform inconsistently;E-consumers are prevented
from making purchases on UK web sites for 9 hours and 30 minutes a month
on average...
Download the 'SciVisum eCommerce Performance Report 2004' ››
March 2004 - Top UK Web Sites Ignore Accessibility
for Disabled People Uncovers SciVisum Study…
79% contravene legal requirements nearly half of UK
web sites that claim compliance also fail tests…
Download the 'SciVisum
Web Accessibility Report 2004' ››
February 2004 - New to the 2004 SOCITM Better Connected
Report
Findings of in-depth tests performed by SciVisum on search engines...
Summary results plus tips on how to improve your search engine's performance
››
October 2003 - UK Corporates Runing Websites Blind...
81 per cent of UK companies relying on customer complaints to improve
website services, SciVisum research shows...
Download the 'SciVisum Web Effectiveness Report 2003' ››
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