Service Excellence

Our Customer Promise

At SciVisum, we possess the core strengths which make us the natural choice in the arena of Web Performance Monitoring and Load Testing solutions. It is imperative that the whole of your business benefits from these services and with our products and services there is a benefit to both the commercial and technical teams.

Our unique approach to Web Performance Monitoring and Load Testing delivers benefits that cater for your individual business needs and not as an off the shelf package. To ensure that you achieve the most from your project, our on-hand technical support team will work with you throughout. This is part of the service, incurring no extra cost, and ensuring value for money.

At SciVisum we are committed to offering an unbeatable service excellence for which we are renowned.

We are very proud of the standard of our products and services coupled with the expertise behind them; however it is important to us that our clients can fully access and understand their selected service/s.

SciVisum offer full on-site training for each service (where applicable), at no extra cost. This is available to all staff members who are likely to use the portals. Once personal training is finished we do not leave you ‘high and dry’ or propose additional charges for support. We believe in a one off price that ensures you can control your budget and plan ahead. Our technical team members are always happy to offer assistance where needed as part of your service.

We strive to:

Provide consistency of service and support standards

Demonstrate respect, courtesy, and professionalism in every interaction

Communicate in a straight forward language

Follow through commitments made to clients

Provide additional support to technical/commercial/business teams where required

Suggest solutions to problems uncovered through testing and monitoring

Always reply promptly to communication requests

SciVisum’s dedication and openness have been one of the key building blocks to who we are and can be demonstrated through the strength of our client portfolio.

Request Demonstration

View our client testimonials

If you would like one of our service professionals to contact you to arrange a demonstration of our web testing services or discuss your web site performance goals/needs free of charge please contact us.

To contact a service professional call us on +44 (0) 1227 768276 or request a telephone/email call back