Service Level Agreement mode

Web performance is often measured over an SLA period of less than 24 hours. This can be the case where organisations trade online over a defined time period, or there is a daily or weekly outage

If you have web support SLAs that are not 24/7, you can now view data and graphs that exclude performance from non-SLA periods

For example if a backup process causes poor performance for a User for15 minutes each night, setting your SLA window to exclude that period, will mean that you can achieve 100% performance for the main part of the day

You’ll see on the Portal, there is now an ‘SLAs On’ option in the top left corner. For any User Journey where you have an SLA which is not 24/7, you can simply configure the SLA time period for that User Journey and then select the ‘SLAs On’ option.

All tables and summary views will then exclude results outside of the SLA window, and individual User Journey graphs will indicate those windows as grey bands - see below

To try this out just log on to the portal go to any view and tick the ‘SLA On’ tick box