Unparalleled insight into your customers’ digital experience around the clock
A combination of realism and expert human insight, our synthetic monitoring provides the most accurate, actionable data. Scripts follow routes through your website dynamically making intelligent choices from page content rather than following predefined URLs. This mystery shopper approach provides the fastest route to identifying and resolving all the critical performance issues impacting your customers.
Intelligent web monitoring from your customers’ perspective
The only foolproof way to accurately monitor and measure your website’s performance is by walking in your customers’ shoes.
- Monitor genuine user journeys across your site like a mystery shopper
- Measure in real time the availability and speed of your web provision
- Test complete journeys from selecting products right through to check-out.
- Monitor realistic customer-focused performance data
- Pinpoint areas of weakness to effect improvements and optimisation
- Share data across the business in a common language
- Free up resource with an extension to your technical team
- Deliver an enhanced customer experience and increase conversions!
Performance data you can trust & share
SciVisum’s uniquely customer-focused approach, ensures the most realistic, accurate and comprehensive data on which to base decisions.
- Make new feature versus performance decisions based on hard evidence.
- Relax in the knowledge that you won’t miss a single issue impacting your customers.
- Share customer-centric data that's easily understood across the business.
Save time and resource with an extension to your technical team
Using a fully managed independent monitoring service makes it possible to manage the complexities of delivering a complex, sophisticated website while freeing up resources to refine web provision and drive your business forward.
- SciVisum script and maintain journeys.
- Live management of user journeys by a dedicated team of experts.
- SciVisum verify issues and help diagnose root causes.
- Cloud-based service with no software to install and no associated disruption to your staff or systems.
Bridge the gap with actionable data for both technical and business teams
SciVisum’s continuous web performance monitoring process enables a consistent approach to improving the customer experience, returning actionable data that everyone in the business can understand – reducing inter-departmental friction, saving time in meetings and benefiting the bottom line.See Dixons Case study
Empower your technical team for faster troubleshooting
Empower your tech team with a powerful GUI to access the data they need, when they need it, delivering intelligent diagnostics that result in faster, easier trouble shooting. SV-Monitor includes component drilldown, tailored alerting, third-party reporting and errors by Server ID, network diagnostics and many more features to help reproduce errors and aid diagnosis.See HMV Case study
Take control of your digital performance now and for the future
Technology and markets are changing fast and your digital performance needs are constantly evolving. SciVisum’s client-driven agile development delivers services that meet our clients’ needs both now and into the future.See Cineworld Case study