24/7 Website Monitoring and Functionality Testing
New feature development programme
All new features are included in SciVisum’s standard
offering and are part of an ongoing series of new developments to maintain
SV-Monitor’s position as the leading Monitoring Service in the UK.
Tuesday 23rd January 2007 - Error Page replay
Was it a technical message full of jargon? Was it a standard page but
missing some key content? An error message? Or was the user thrown back
to a valid page, but not the one that they had expected?
Now, a new feature has been developed to help provide some of the answers.
SciVisum's 'Error Page Replay' enables you to view exactly what your customer
saw during a User Journey error or warning.
Monday
30th October 2006 - Three important new features;
Trends view, Error types, SLA mode
To improve the clarity of the ‘Graphs view’ when
looking at data over long time periods, we’ve introduced
a Trends view
When looking at results for TimeLines of more than 4 weeks, you’ll
see the new view. Instead of plotting every individual sample,
the data is first aggregated across 2-hour intervals. The average
value for each interval is plotted as well as a smoothed version
of the average and maximum and minimum journey times. You will
also see user defined percentile values (defaulting to 95%). The
zone between the 95% percentile value and the Max line illustrates
the worst performance on the Journey as experienced by 5% of Users
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To help you prioritise and remedy User Journey errors, the Error
List table at the bottom of the ‘Error view’ now allows
you to view errors by type, not just chronologically. This listing
highlights the Error Types that caused the longest duration problems
across the TimeLine
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Web performance is often measured over an SLA period of less
than 24 hours. This can be the case where organisations trade
online over a defined time period, or there is a daily or weekly
outage
If you have web support SLAs that are not 24/7, you can now view
data and graphs that exclude performance from non-SLA periods
For example if a backup process causes poor performance for a
User for15 minutes each night, setting your SLA window to exclude
that period, will mean that you can achieve 100% performance for
the main part of the day
You’ll see on the Portal, there is now an ‘SLAs On’
option in the top left corner. For any User Journey where you
have an SLA which is not 24/7, you can simply configure the SLA
time period for that User Journey and then select the ‘SLAs
On’ option.
All tables and summary views will then exclude results outside
of the SLA window, and individual User Journey graphs
will indicate those windows as grey bands
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