Measure realistic user experiences for peak performance
Our intelligent scripts follow routes through your website dynamically making choices from page content, instead of following pre-defined URLs. This mystery shopper approach provides the fastest route to identifying and resolving the critical performance issues impacting your customers. Without it you could be missing out on valuable sales resulting from poor customer experience.
Find out more about our dynamic journey approachLearn more about dynamic monitoring
Make decisions based on realism with hard evidence of your customers’ experience
Find out how realistic monitoring helped Boden maximise customer experience in the full case study here >>
“SciVisum’s user journeys help us to ensure that the websites operate at full capacity alongside all connected systems. There’s no other way to check how the customer is experiencing our sites other than via SciVisum – it’s simply not feasible for us to check the sites all day, every day. SciVisum works 24/7 so we don’t have to – we can then react when it raises an alert.”
Head of Development, Boden
A single point of truth – bridge the gap and reduce friction between tech and business teams
SciVisum’s customer-centric testing and monitoring returns accurate, actionable data in a common language understood by all departments. These metrics provide the basis for solid commercial decisions and bridge the gap between business and tech teams.
Read the full case study >> to find out how customer centric monitoring united tech and business teams at Dixons Carphone to help speed up journey times and deliver enhanced customer experience.
“Within a week of using SciVisum, we had identified that a new ‘share it’ button on the pages that was a part of new marketing activity was adding an extra 30 seconds to load the page. Once discovered marketing and development worked together to find a better way to implement and get the results the business needed, and we regained those 30 seconds for the user.”
IT Director for Customer Systems, Dixons Retail Group
An extension of your technical team
Our experienced engineers and client liaison team become members of your team, providing experience and expert insight, freeing up resource and enabling your staff to spend more time developing better software.
Find out how SciVisum’s proactive support gives Neilson the information they need to detect issues before they impact customers and manage third party suppliers in the full case study here >>
“I don’t have a lot of time, so it’s really nice to have SciVisum acting almost like an intelligent member of my team. We now detect any issues before they impact the customer and can provide our external providers with the detailed information they need to make any changes or corrections quickly; and with minimum lost time in explaining details to them. Lastly and most importantly, SciVisum’s managed service has really raised the bar – their proactive approach and willingness to help resolve issues is something I just didn’t get from our previous provider.”
Neilson’s website manager
Meet your performance needs both now and into the future
And moving forwards our agile, client driven development means we’ll always keep up with your growing performance requirements, enabling you to deliver outstanding customer experience that meets your customers’ expectations.
For more information about how SciVisum’s client driven development helped Jigsaw protect online profits read the full case study here >>
“What I particularly like about SciVisum is that when I’ve made a suggestion for new features, they are implemented. Recently, I was keen to have some dynamic data incorporated in the reporting and it was delivered within the next product release cycle – in less than 3 months – which was excellent.”
Web Trading Manager, Jigsaw
To find out about our unique solutions and how they can help your business maximise customer experience and reduce lost sales, read more about our performance testing services here.Learn more about our Services