Newmarket Holidays boosts web performance and product availability with SciVisum’s proactive monitoring

Newmarket Holidays boosts web performance and product availability with SciVisum’s proactive monitoring service

For trusted tour operator Newmarket, anything that adversely impacts the impetus of a customer’s online journey – potentially increasing the risk of abandonment – is a threat to both business and brand. But, accurately tracking performance on a highly complex website with a bespoke back office system is a big ask.

Working with only a small in-house team, and with a re-platforming project already underway, Newmarket was not only looking for the right tool but also for a partner with the best fit to support its web team. Newmarket turned to SciVisum for a proactive website monitoring service that would provide an objective and repeatable measurement of its travel website performance to ensure optimum customer experience and product availability 24/7 whilst providing ongoing access to a team of proactive experts.


“We needed a partner organisation with the right fit. We (like so many teams in so many businesses) are always busy, and so rely on the proactivity of the team at SciVisum. I consider this a real strength and a clear differentiator… We’re enjoying the flexibility and proactivity that SciVisum’s managed solution brings, which means we’ve been able to resolve issues before they become a problem to our customers.”

Oliver Roberts
Website Manager, Newmarket Holidays

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