Boden relies on SciVisum for continuous improvement in online customer experience

Boden, one of the UK’s leading online fashion retailers, relies on SciVisum’s and User Journey monitoring to ensure the best possible service for customers who interact with its six International websites.

“SciVisum’s user journeys help us to ensure that the websites operate at full capacity alongside all connected systems. There’s no other way to check how the customer is experiencing our sites other than via SciVisum – it’s simply not feasible for us to check all the varied and diverse User Journeys on all the sites all day, every day.  SciVisum User Journeys handle the ‘Do What the Customer Does’ complexity: and it works 24/7 so we don’t have to!  We can then react when it raises an alert.”

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