If you want to measure your website’s performance in any meaningful way, you need to understand exactly how your customers experience it – ideally by walking in their virtual shoes.
SciVisum’s monitoring solution takes a ‘mystery shopper’ approach to website performance monitoring, monitoring realistic journeys across your site and making intelligent choices dynamically from page content in the same way as regular visitors. We find this provides the fastest route to identifying and resolving any critical performance issues before they impact your customers.
Two targeted monitoring options
SciVisum uses two synthetic monitoring tools within it’s SV-Monitor service – Real Browser and Emulated to make sure all bases are covered during any monitoring project.
Both are highly effective monitoring tools and both run off the same portal interface. Real browser delivers results that are most accurate to the end user experience however there are cases when clients benefit from an emulated approach. So for many the ideal scenario is to have a mix of journeys on both engines to provide a comprehensive monitoring solution for everyone.
For a summary of the benefits of each service take a look at our real browser vs emaulated infographic.
Pick the service according to the answers you need
Emulated is often better for operations and technical staff – those focused on the performance of servers and networks – as it is much more sensitive to server effects and slowdowns, making it easier and quicker to diagnose problems as and when they arise. If you suspect server or network issues, emulated journeys are your first port of call.
Get closer to your customers’ real experience
Real Browser can be used to get closer to the customer experience, whether they’re accessing your site via mobile, laptop or desktop. Real Browser uses real browsers (including iPhone and Android for mobile) during the monitoring process to replicate your customer’s real experience so you can discover any and all issues impacting the CX – including ‘edge’ cases – and make informed business decisions.
Real Browser also includes a unique Video Replayer feature that provides an invaluable video playback option, enabling technicians to experience exactly the same problems as real users encountered at the time the issues arose.
Find out how SciVisum's monitoring can help you maximise performance, contact us to find out more or to request a demo.