Share your customers’ real experience 24×7
For organisations concerned with what the customer does, feels and experiences SV-Real Browser delivers true user focused monitoring and reporting. Using a middle performance band browser it enables marketing, brand, usability and eCommerce teams to experience what real users do when they interact with your site and applications.
SV-Real Browser delivers the crucial insights and information needed by your technical and marketing teams about your customers’ real online experience.
Customer experience has become one of the most important differentiators between otherwise similar products and services. Keep your users happy and protect your revenue and brand by identifying and correcting problems before the users experience them.
Website availability monitoring provides essential strategic information needed by every business with an online presence.
It enables all teams to understand the impact of site performance on the bottom line.
24×7 Automated Mystery Shopping
Dynamic User Journey Monitoring with SV Real Browser is the natural evolution of Mystery Shopping. It happens 24/7, and provides user experience insight as if you were sitting on the shoulders, standing in the trolley or, with the session replay function, viewing the actual screen of the customer.
Providing a trouble-free experience throughout the various multi-page, multi-function routes a user follows through a site or application enables market leaders to retain their customers and their competitive edge.
To understand customers’ behaviour, reactions and attitudes you have to share their experiences. Measurement to the level of individual components makes for quick and painless troubleshooting, protecting users, brand and your bottom line.
The SV-Monitoring Suite
All SV-Monitoring Suite Products:
- Use a single, intuitive performance monitor portal accessible anywhere via the cloud.
- Allow easy navigation, and live in-depth drill down as well as summaries and overviews.
- Are built on SciVisum’s unique approach to dynamic monitoring: including multi-page routes, that can ‘Do What The Customer Does’ for all aspects of site functionality.
SV Monitor is designed for Operations teams, Development Teams and Service and Delivery managers who all have a huge interest in what is happening on the servers. In order to support front end Customer Experience it’s vital that technical teams can discover the technical root causes of issues flagged up by users, partners or other areas of the business.
While detailed reporting is needed for rapid troubleshooting browser rendering data is not required, as script execution time in the browser does not depend on load on the web servers. SV Monitor is the best match when reporting is needed on delivery times controlled purely by servers, the data is focused, and more subtle server slow downs and problems can be spotted that can be disguised or diluted by measures of rendering time.
SV Real Browser is designed for Marketing and Brand teams who invest time and money in bringing users to the site through SEO, SEM, advertising, events, social media activities and PR campaigns and want to provide a great user experience to them when they arrive. If visitors are unable to interact with the site as intended problems need to be identified and rectified as soon as possible.
SV Real Browser is also used by Web developers, designers and content producers who are focused on the creation of a rich customer experience. Errors in coding can cause sharp increases in processing and rendering times for the browser at home – exactly the opposite of what was intended. Knowing what real users experience removes the danger of lost sales and the risk of brand damage.
SV-Monitor and SV Real Browser have been designed with different user needs in mind, but both are delivered through the intuitive Customer Portal, and
enjoy the one-on-one managed service support, that all clients value so highly.
To help support all teams, and provide a “single point of truth”, all products in the SV Monitor Suite are designed to ensure that everyone can understand and be proficient in using the wide ranging metrics to deliver ongoing improvements. The importance of any Customer Experience monitoring is that it provides information that is accessible and actionable across all teams within an eCommerce organisation.
Many organisations find that using a mix of monitoring systems from the SV Suite depending on the purpose of the site or application being measured, and the team that needs the information is the best solution
The SV Monitor Suite meets the needs of :
- Operations and Service Delivery Managers – who care about customer experience impact due to how their servers are performing.
- Marketing, UX and Brand Managers and Web Design Engineers – who care about Customer Experience impact through slower delivery of content.
Application Synchronicity; the unique application of Dynamic User Journeys to every testing specification. Web users do not interact with your website by accessing a single page, a single server or an isolated function, but by fluidly travelling through the site from page to page – function to function.
It is therefore important to understand how an end user experiences your unique combination of code and applications as they complete their journey. SciVisum’s advanced testing approach ‘Application Synchronicity’ provides user-centric real-life metrics delivering invaluable insights into your entire website delivery on which you can base budget allocations effectively to maximise impact, protect brand image and deliver consistent positive end user experiences.
Real Browser Resources
To find our more about Real Browser Monitoring download the datasheet.
Real Browser Monitoring datasheet