SciVisum’s synthetic monitoring empowers you to deliver a smooth user experience on even the most complex websites and we provide valuable business support by scripting and maintaining dynamic user journeys. We also carry out live ‘portal watching’ to keep an eye on your journeys.
As a managed cloud-based service, SV-Monitor provides valuable hands-on support throughout service delivery, right from the offset. We’ve outlined the key stages below to show you how easy it is to get started with SciVisum’s Performance Monitoring.
We’ll lead you through a simple and logical set up process
Step 1 – Quick and easy setup
After we’ve established key contacts within your business, we begin specifying your journeys based on the areas you’ve identified. These are usually journeys that are business-critical. We’ll draw up a plan and help you decide which journeys to prioritise.
A review of analytics will determine which browsers to include, as well as the countries of origin and common user behaviours. Our technical team will help to explore the best ways of including your complex functionality in the monitoring package.
We create a basic outline of the steps required and prepare a technical document including additional details we need to write journey scripts.
We’ll write and test the scripts
Step 2 – Script creation and testing
Our technical team create journey scripts that are tailored precisely to your site. Scripts are subjected to rigorous QA before delivery. And so you can exclude SciVisum’s traffic from your analytics and any other tracking tools we’ll provide you with IPs.
We’ll make you aware of any issues found during the scripting phase so you’ll know about bugs we’re detecting even before you can see the journey. We make sure your user journeys are as dynamic as possible, covering as much of the site as practicable per journey.
You’ll have secure access to our monitoring portal
Step 3 – Access to our monitoring portal
Logins and alerts are setup for named contacts and an initial training session is arranged – either on-site or online and we’ll also help to configure settings to fine-tune monitoring further.
A ‘bedding-in’ phase follows during which we’ll work with you to ensure the script is functioning as it should. We maintain a high level of support is during these early stages to explain issues in more detail and guide you through the data. We can arrange follow-up training sessions to cover more in-depth areas of the portal that may be useful going forward.
We’ll provide on-going proactive support
Step 4 – Proactive support as standard
The SciVisum team keeps an eye on all client journeys and proactively investigates any issues flagged. We’ll always respond to your questions and will continue to provide help with setting up reports and locating data.
We can arrange ad-hoc training sessions for new starters or refreshers for team members looking to enhance their existing skills. We provide quarterly webinar sessions demonstrating how to use the portal for a range of themes, voted for by clients and free to join.
As content changes following site releases, we update journeys accordingly and if new functionality needs covering, our technical team will explore the best way to include it in your monitoring package.
Find out how SciVisum can help you maximise website performance and conversions, contact us to find out more or to request a demo.