Understanding The Impact Of Changes, Updates and Releases
Successful release projects involve a great deal of support, investment, collaboration and dedication. Whether your goal is to improve what you have, or deliver something entirely new, robust, reliable, comparative performance and impact data from the first few hours after deployment is crucial. The possibility of losing business or damaging brand due to errors caused by updates, changes and new releases is a real concern for organisations whose website is an integral part of the business.
Release management is a relatively new but rapidly growing discipline within software engineering, especially as systems become more complex, specialised and interdependent.
Whether your organisation operates on the principle of infrequent large releases, or frequent small releases, the importance of tracking the impact of any sort of change cannot be underestimated. Anything that affects user behaviour (whether that is a network, hardware, software, content or design issue) will be felt directly on both brand and the bottom line.
Releasing The Pressure
Software development, whether for business applications or internal IT services, is often never truly “finished” and products and applications are in a constant cycle of development, testing, and release. Agile development methodologies and the “permanent beta” approach have put greater pressure on the release management team and increased the need for reliable comparison data.
This process of continual updating and refinement applies not only to the individual development pieces but to the evolution platforms it runs on and the advances in hardware and infrastructure that contain and underlie it. There are a lot of moving pieces involved in even the simplest IT project that must fit together seamlessly to guarantee success and long-term value.
The Site Release Monitor report compares user journey performance in terms of delivery, availability and value of lost sales/opportunities at regular, user specified intervals, following a tracked change to the site, for example an upgrade, development or any other alteration, at regular, specified intervals with the same period the previous week.
When an issue occurs this complexity caused by multiple variables can make isolating the cause extremely time consuming. With many departments now waiting on the results of a change, and needing different data comparisons, the need to easily and automatically get the right information to the right people at the right time is becoming more and more crucial.
The SV-Release Monitor reporting provides you not only with technical and operational information,but shows the impact of changes in performance on opportunity cost, the value of lost sales, the potential of lost leads, perception of customer service, user experience and brand management across all media.
Create, Compare, Communicate
Reports are automatically generated and emailed directly to all stakeholders specified by the administrator, enabling immediate information sharing throughout the organization, reducing waiting time and allowing for instant response and action where necessary.
A new report is generated by default at a user configurable schedule after a tracked release:
To enable rapid assessment of the impact of the release each comparison table compares performance at 3 points in the critical hours after release.
1. The time at which the report is generated.
2. The equivalent period immediately prior to release.
3. The equivalent period a week prior to release.
Performance is compared in terms of percentage change from the comparison periods, complemented by an intuitive graphical display that offers “understanding at a glance” with a red bar indicating a decline in performance and a green bar an improvement.
As with all SV-Monitor services the SV-Site Release Management includes the ability to add annotations against any errors or slowdowns for future documentation, analysis and review, and the ability to cross post information with your trouble-ticket system.
The Site Release Monitor Performance Comparison report compares site performance at regular, specified intervals following an upgrade, development or any other alteration with the same period the previous week.
SV Monitoring Suite
All products in the Monitoring Suite have been designed with different user needs in mind, but all are delivered through the intuitive Customer Portal, and enjoy the one-on-one managed service support, that our clients value so highly.
To help support all teams, and provide a “single point of truth”, all products in the SV Monitor Suite are designed to ensure that everyone can understand and be proficient in using the wide ranging metrics to deliver ongoing improvements.
The importance of SV-Monitoring Suite reporting is that it provides information that is accessible and actionable across all teams within an eCommerce organisation.
Supporting the Release Manager
The SV-Site Release Management tool provides information that supports the release manager by:
- supporting interdepartmental collaboration on development and design
- enabling relevant staff and departments to take responsibility for their changes
- helping support review and analysis towards continual process improvement and ROI
- helping to identify and trouble shoot problems
- planning support and managing 3rd parties and partners.
- co-ordination of changes in line with business considerations
- providing a common language and a single point of truth for discussion and documentation
- helping to establish a robust release cycle.
For more information about setting up your user journeys please read our User Journey FAQs
Download our Boden Site Release Management Case Study
Boden relies on SciVisum for excellent customer service
Find out how Boden use SciVisum Monitoring and in particular the Site Release Management tool, to ensure optimum website performance before and after software updates on it’s six websites.
Site Release Management Resources
To find our more about Site Release Management and what it can do for you download the datasheet below.
Website Monitoring Add-ons
Find out more about our additional website monitoring services, available as add-ons to SV-Monitor including:
- Real Browser Website Monitoring – Monitor real browser performance for a closer understanding of end-user experience.
- MultiSystem Monitoring – Monitor multiple sites within a sensible budget.
- Geographical Monitoring – Get closer to your customers real online experience by monitoring from local, regional or worldwide locations.
- Media Streaming Monitoring – Track the performance, availability and trends of streaming media.
- Competitor Monitoring – Gain insights into your competitors’ online performance.
- Web Farm Monitoring – Identify and resolve performance issues with multiple web farm servers.
- Onsite Web Monitoring – Identify performance issues that are not under your direct control.
- Intranet Monitoring – Ensure your internal applications are performing.