Customer focused metrics – sales director, National Savings & Investments plc

“We were impressed by how quickly SciVisum grasped the technology and infrastructure of our website and put together the test scripts. Their User Journey approach tested typical routes that our end users would take to purchase online. This enabled us to replicate a rare user experience problem, and provided us with hard evidence which helped to pinpoint the cause of the problem, and to later confirm it had been fixed. “We were concerned prior to testing that with multiple teams involved with the delivery of our website technology, it might be difficult to resolve any issues which testing might throw up. But measuring site performance from the perspective of our customers delivered metrics which both internal and third party suppliers were able to interpret, enabling all teams to work together very quickly to track down and successfully resolve the problem.”